About the Hospitality Lead Position:
This position is responsible for creating the pre-planned magic of a restaurant!
You might be a good fit if you are:
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Polished, poised and confident in guest interactions
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Genuinely enjoy getting to know guests
- Creative
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Highly organized with strong attention to detail
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Able to remain calm and composed in a fast-paced environment
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A strong communicator who works well with both guests and team members
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Punctual, reliable and consistent
Position Summary
The Hospitality Lead at Perilla Fare is a modern day approach to a Maitre D, taking full ownership of the reservations while also planning individualized, service driven experiences for guests through communication and connections.
Key Responsibilities
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Serve as the primary point of contact for guest communications via email, telephone, text message, and in-person interactions.
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Guide guests through reservations, dietary accommodations, celebrations, and special requests.
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Research guests prior to their visits and maintain detailed guest profiles to support personalized hospitality.
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Welcome guests warmly and confidently, creating a seamless arrival experience.
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Anticipate guest needs and resolve concerns with professionalism, empathy, and discretion.
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Maintain open communication with management, kitchen, and service teams to ensure exceptional execution of each guest experience.
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Create and distribute detailed guest notes, including celebrations, allergies, aversions, and other important information.
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Enter and maintain guest preferences and visit history to support future visits.
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Manage reservation books on Opentable: waitlists, floor plans, and guest communications with accuracy and attention to detail.
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Manage waitlist and reservation requests as they are received.
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Ensure menus and guest-facing materials are prepared and presented to Perilla Fare standards.
Position Requirements:
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Must have availability on: Thursday-Sunday
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You will be required to obtain all necessary certificates including a Food Handlers Certificate, and an annual Sexual Harassment Training Certificate
Benefits/ Compensation Information:
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Weekly Paychecks on Friday
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Guaranteed compensation: $18–$23 per hour (starting base wage of $14/hour supplemented by tips)
- Health Insurance available after 90 days of employment for full-time employees averaging 32 hours a week
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You will be provided with daily staff meal
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Employee discounts for dine-in and take-out at all of our restaurants
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We provide in-house education such as beverage and food tastings
More detail about Perilla Korean American Fare part of PERILLA
