PlumbLife Plumbing | Greater Richmond, VA
Lead a high-performing team. Drive results. Deliver peace of mind.
PlumbLife Plumbing is a growing, family-owned residential service company serving the Greater Richmond area. We’re known for professionalism, same-day service, and delivering a top-tier customer experience.
We’re looking for a Service Manager who can lead from the front—someone who thrives in a fast-paced environment, knows residential service plumbing inside and out, and can develop technicians into top performers while driving revenue and operational excellence.
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Lead, coach, and develop a team of service technicians and dispatch staff
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Set and track daily, weekly, and monthly performance goals (revenue, average ticket, conversion rates, etc.)
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Hold technicians accountable to company standards, pricing, and customer experience
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Conduct weekly team meetings, ride-alongs, and performance reviews
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Build a culture of professionalism, urgency, and continuous improvement
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Oversee the daily dispatch board to maximize efficiency, revenue, and technician success
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Collaborate with dispatch to prioritize high-value and urgent calls
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Ensure proper job routing, technician utilization, and schedule flow throughout the day
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Monitor KPIs and adjust strategy in real-time
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Provide advanced technical support to technicians in the field
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Assist with diagnosing complex plumbing issues and recommending solutions
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Ensure jobs are completed correctly, efficiently, and to company standards
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Handle escalated customer concerns and complaints with professionalism and urgency
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Turn challenging situations into positive outcomes and long-term customers
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Maintain PlumbLife’s reputation for high-quality service and communication
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Recruit, interview, and hire top-tier plumbing talent
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Onboard and train new technicians on systems, pricing, and expectations
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Continuously develop team skillsets (technical and sales)
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Own team performance metrics and overall department profitability
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Track and report on KPIs including revenue, close rate, membership growth, and callback rates
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Implement strategies to improve performance and efficiency
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5+ years experience in management residential service
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Previous leadership or management experience (Service Manager, Field Supervisor, etc.)
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Strong technical knowledge of residential plumbing systems
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Proven ability to coach, lead, and hold a team accountable
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Experience with flat-rate pricing and performance metrics
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Excellent communication and problem-solving skills
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Ability to stay calm and decisive in a fast-paced environment
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Experience with ServiceTitan or similar CRM
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Strong background in sales-focused service environments
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Track record of improving technician performance and revenue
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Experience building or scaling a service team
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Competitive salary + performance-based incentives
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Leadership role with real impact on company growth
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Monday–Friday schedule (no weekends)
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Supportive, team-oriented environment
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Opportunity to build and lead an elite service team
- Oversee inventory and truck stock standards
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Manage callback reduction strategies and quality control
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Review estimates and ensure proper pricing/option presentation
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Partner with marketing on promotions and demand flow
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Implement and manage membership/maintenance programs
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Safety compliance and field standards enforcement
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Monitor and improve online reviews and customer satisfaction scores
At PlumbLife Plumbing, we believe in doing things the right way—for our customers and our team. If you’re ready to lead a company where plumbing meets peace of mind, we want to hear from you.
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