Call Takers/Customer Service Representative - will answer telephone calls and assist customers with service related questions for elderly and disabled riders as well as fixed route operations. They will book trip requests and process cancellations via scheduling software. Therefore date entry experience is necessary. Call Takers will register new riders into computerized software system.
Customer Service Rep. will communicate with dispatch and other vendors. Customer service window responsibilities include, answering questions, providing schedules, assisting disabled riders if needed and processing of payments for fares if reinstate. The work schedule for the Call Taker/Customer Service Representatives is Monday - Friday 8:00 - 4:30 pm.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
