Job Summary
Mulligans Creamery is hiring a hands-on, guest-focused Store Manager to lead daily operations for our family-friendly, golf-themed, premium hard-scoop ice cream shop in Southern Pines, NC.
The Store Manager reports directly to ownership and is responsible for supervising Assistant Managers, Shift Leads, and team members while maintaining high standards for service, cleanliness, food safety, product quality, staffing, scheduling, training, inventory, cash handling, tip pool compliance, and operational execution.
This is an active leadership role. The right person will be visible on the floor, willing to jump in wherever needed, coach the team in real time, and create a fun, professional, clean, efficient, and welcoming environment for guests and employees.
Schedule Requirements
This is a full-time, in-person leadership role for a seven-day-a-week ice cream shop. Weekend shifts are required. Evening shifts are required. Holiday shifts are required. Opening and closing shifts are required. The Store Manager will be scheduled across weekdays, weekends, evenings, holidays, and peak-season periods as part of the regular management schedule.
About Mulligans Creamery
Mulligans Creamery is where the classic ice cream shop meets modern-day fun. Located in Southern Pines, NC, Mulligans is a family-friendly, golf-themed, premium hard-scoop ice cream shop serving super-premium ice cream, milkshakes, sundaes, signature golf-inspired creations, cakes, grab-and-go treats, sorbets, frozen treats, and dairy-free and vegan options.
Created by Greg and Dawn, Mulligans was built to be a warm, memorable, playful, and genuinely delicious destination for families, friends, golfers, and guests from Southern Pines, Pinehurst, Aberdeen, and the surrounding community.
Compensation and Benefits
· Salary range: $75,000-$83,000 annually, based on experience.
· Performance-based bonus opportunity - details to be determined.
· Paid training.
· Health benefits available.
· PTO accrued based on company policy.
· Employee discount and/or product perk.
· Opportunity to help shape the culture and operating standards of a new premium creamery concept.
Schedule Expectations
This is a full-time salaried leadership position expected to average 40 hours per week. The Store Manager must have schedule flexibility to support store operations across weekdays, weekends, evenings, holidays, and peak-season periods.
· Weekend shifts are required.
· Evening shifts are required.
· Holiday shifts are required.
· Opening and closing shifts are required.
· The Store Manager must be available to work days, evenings, weekends, holidays, opening shifts, and closing shifts.
· The schedule may change seasonally based on store volume, staffing coverage, and peak business periods.
· Occasional availability may be needed for urgent issues, including call-outs, freezer/refrigeration concerns, POS issues, staffing gaps, vendor issues, or facility-related matters.
Key Responsibilities
Store Operations
· Lead the daily operation of Mulligans Creamery.
· Ensure the store opens and closes according to company standards.
· Maintain consistent execution of operating procedures, checklists, cleaning standards, and service expectations.
· Monitor store readiness, product presentation, line flow, guest experience, and team performance throughout each shift.
· Ensure all products are served according to Mulligans standards for quality, portioning, presentation, and consistency.
· Support daily sales reporting, cash handling, deposit procedures, and register accountability.
· Maintain a clean, organized, safe, and guest-ready store at all times.
· Troubleshoot basic POS, equipment, supply, or facility issues and escalate to ownership as needed.
Team Leadership
· Directly supervise Assistant Managers, Shift Leads, and team members.
· Build a positive, accountable, guest-focused team culture.
· Train employees on service standards, product knowledge, food safety, cleaning, opening/closing procedures, POS use, and company policies.
· Coach team members in real time and provide clear feedback.
· Lead by example during busy periods, including scooping, serving guests, cleaning, restocking, and assisting wherever needed.
· Communicate policy violations, performance concerns, and staffing issues to ownership.
· Issue coaching documentation and written warnings in accordance with company policy.
· Recommend disciplinary action, promotion, or termination when appropriate; final employment decisions rest with ownership.
Scheduling and Staffing
· Prepare and manage employee schedules based on projected business needs.
· Approve shift swaps in accordance with company policy.
· Manage call-outs and help ensure shifts are properly staffed.
· Monitor break compliance and ensure employee breaks are managed according to company policy and applicable law.
· Assist with interview coordination, candidate evaluation, and onboarding as requested.
· Provide recommendations to ownership regarding staffing needs and employee performance.
Guest Experience
· Create a warm, friendly, family-focused environment for guests.
· Resolve guest concerns professionally and promptly.
· Ensure the team delivers consistent, high-quality service.
· Maintain a clean and welcoming guest environment.
· Support a culture where guests feel valued, appreciated, and excited to return.
· Monitor customer feedback, reviews, and guest trends, and recommend improvements to ownership.
Inventory, Product, and Cost Control
· Monitor inventory levels and help maintain appropriate par levels.
· Receive and verify vendor deliveries.
· Rotate product properly and monitor expiration dates.
· Control waste through proper portioning, storage, handling, and forecasting.
· Maintain freezer, refrigeration, and storage organization.
· Help manage supply ordering and product availability.
· Monitor labor, waste, inventory accuracy, cash drawer accuracy, and overall store performance.
Food Safety and Compliance
· Ensure all team members follow food safety, sanitation, and personal hygiene standards.
· Maintain compliance with health department requirements.
· Ensure proper cleaning, sanitizing, temperature control, and product handling.
· Maintain required logs, checklists, and documentation.
· Manage tip pool compliance according to company policy.
· Communicate any safety, food quality, equipment, or compliance concerns to ownership promptly.
Required Qualifications
· 3-5 years of management experience in food service, restaurant, hospitality, ice cream, bakery, dessert shop, quick-service, or retail operations.
· Prior experience with scheduling, training, team leadership, cash handling, inventory, and customer service.
· Experience coaching employees and holding team members accountable.
· POS experience required.
· Required availability for days, evenings, weekends, holidays, opening shifts, and closing shifts.
· Ability to open and close the store.
· Strong communication and organizational skills.
· Ability to manage multiple priorities in a fast-paced environment.
· ServSafe Manager Certification required, or ability to obtain certification within 30 days of hire.
· Must be dependable, mature, professional, and comfortable leading by example.
Preferred Qualifications
· Toast POS experience strongly preferred.
· Experience in a high-volume dessert, ice cream, quick-service, bakery, or family-focused hospitality environment.
· Prior experience helping with hiring, onboarding, and employee development.
· Experience managing labor targets, inventory controls, waste reduction, and guest satisfaction goals.
Physical Requirements
· Stand and walk for extended periods.
· Lift up to 50 lbs.
· Scoop ice cream and assist with service during busy periods.
· Work in and around a walk-in freezer.
· Bend, reach, push, pull, stock, clean, and receive deliveries.
· Perform cleaning duties, including floors, counters, equipment, tables, storage areas, and guest areas.
· Work in a fast-paced food service environment.
The Right Fit
The ideal candidate is warm, energetic, mature, and accountable. They understand that great operations start with great people, clean standards, consistent training, and an excellent guest experience.
· Guest-focused, hands-on, detail-oriented, and high-energy.
· Cleanliness-focused and committed to consistent standards.
· A strong communicator and team builder.
· Calm under pressure and able to manage a busy service environment.
· Comfortable working with families, children, tourists, golfers, and regular guests.
· Able to create a fun but professional work environment.
· Willing to lead from the front, not from the back office.
Equal Opportunity Statement
Mulligans Creamery is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.
Pay: $75,000.00 - $83,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have any Food Safety Training?
- How many years of management experience do you have in food service, hospitality, restaurant, ice cream, bakery, dessert shop, quick-service, or retail operations?
- Are you comfortable opening and closing the store?
- Do you have experience writing employee schedules?
- Do you have experience training and coaching employees?
- Do you have POS experience?
- Do you have Toast POS experience?
- Are you comfortable working in a hands-on role that includes serving guests, cleaning, stocking, receiving deliveries, and assisting the team during busy periods?
- Are you able to lift up to 50 lbs?
- Are you available to work weekends, evenings, holidays, opening shifts, and closing shifts as required for this Store Manager position?
- This position requires regular weekend, evening, holiday, opening, and closing availability. Are you able to meet this schedule requirement?
Work Location: In person
