PRIMARY PURPOSE: Responsible for the day-to-day facilities management of Mana'Olana Emergency Shelter and Transitional Housing, ensuring a safe, clean, and supportive environment for residents. Resident Manager is a live-in position as an employee and may have 1 other person in household. The position includes a free apartment, however, the employee must set up his/her electric account and be responsible for montly charges. Reports to the Homeless and Housing Programs Director.
ESSENTIAL DUTIES/FUNCTIONS:
- Maintains a clean,welcoming and safe environment that reflects the organizations' mission;
- Ensure compliance with program guidelines and safety protocols;
- Oversee facility maintenance, inventory and supplies
- Ensure compliance with policies, regulations, and security measures;
- Coordinates routine maintenance and emergency repairs;
- Attend to residents' needs, overnight, including urgent situations;
- Enforce shelter rules, curfew and quiet hours;
- Conducts move-in, move-out and regularly scheduled room inspections, and common areas to maintain safety and compliance standards, chore assignments and security checks;
- Prepares weekly chore assignments for emergency shelter clients and monitors clients' completion of assigned chores;
- Prepare and submit all monthly program reports;
- Completes and submits daily/nightly observation notes, incident reports, and monthly program reports;
- Attends training classes, workshops and meetings as assigned/scheduled.
OTHER DUTIES/FUNCTIONS: Perfortms other duties as required.
WORKING CONDITIONS:
Equipment Use - Daily use of basic office equipment, supplies and use of computer is required.
Work Hours: Ability to work flexible hours, including everning, weekends and on call 24 hours/day 7 days/week.
MENTAL DEMANDS: Duties require frequent use of judgment, attention to detail, crisis management required, flexibility and calm under pressure.
PHYSICAL DEMANDS: Ability to walk the facility and conduct room checks; able to life up to 25 lbs.; able to respond quickly in emergencies.
COMMUNICATION DEMANDS: Duties require frequent communicatioon both inside and outside the agency using considerable tact, persuasion, and discretion.
QUALIFICATION REQUIREMENTS:
Education Experience - High School diploma or equivalent; experience working in shelters, social services, or residential programs; ability to maintain proffessional boundaries strong communication and conflict-resolution skills, knowledge of homelessness services on Kauai; CPR/First aid certification.
