Client Care Account Manager
In-Office Position - Brentwood, TN or Santa Rosa Beach, FL
Resumes must be submitted in English
No Third-Party Recruiters Please!
OMNICOMMANDER, Inc. is the fastest-growing startup in the financial technology space. We have been named an Inc. 5000 company for three consecutive years. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America.
OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity, along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, FIs can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem.
We are seeking a Client Care Account Manager with 4-6 years of experience in account management, client services, or customer success. This individual will serve as a trusted advisor to our clients, driving account growth, managing renewals, and ensuring an exceptional client experience. The ideal candidate is highly organized, relationship-focused, and skilled at collaborating with both clients and internal teams. This is an on-site, in-office position in our Brentwood, TN or Santa Rosa Beach, FL office, where you will be surrounded by other humans.
Why You’ll Love Working Here
Be part of a fast-growing fintech company with a fun, supportive culture.
Work in a dynamic, high-tech environment where your leadership will shape enterprise projects.
An AI-forward, global team with offices in Tennessee, Florida, and Bogotá, Colombia.
Responsibilities
Client Communication & Relationship Management:
Serve as the primary point of contact for assigned clients, ensuring timely delivery of tailored solutions and managing client feedback.
Respond to client emails and follow up on pending requests, approvals, and missing information to keep tasks on track.
Build and maintain strong relationships within the team and with clients.
Sales & Contract Management
Client Onboarding & Offboarding
Lead client onboarding and offboarding processes, coordinating with all internal stakeholders to ensure a seamless experience.
Help create ticket details that are shared with all stakeholders.
Client Meetings & Account Management
Maintain full ownership of assigned client accounts, coordinating closely with the Accounting Department on invoicing and account changes.
Host client check-in calls.
Bachelor's degree in Business Administration, Marketing, or a related field; advanced degree preferred.
Professional experience of 4-6 years in customer service, client management, or a related role, with a strong focus on client satisfaction and relationship building.
Excellent communication and interpersonal skills, with the ability to compose professional emails.
Experience in CRM software such as Salesforce and Copper.
Strong work ethic with the ability to work independently as well as collaboratively within a team.
Articulate and well accustomed to a client-facing role.
Maintain regular and predictable attendance.
Self-starter who can work collaboratively in a team environment.
Must be able to sit for extended periods, bend, reach, and perform repetitive tasks on a computer.
Benefits: (waiting period may apply)
Company Paid Holidays
PTO Days (Paid Time Off)
PTO Day for your birthday
Medical Insurance
Dental & Vision Insurance
Company Paid Life Insurance
401(k)
Job Type Full-time Contract
Location Brentwood, TN or Santa Rosa Beach, FL
A criminal background check is required.
Apply at www.OMNICOMMANDER.com/careers
