Botiwalla is inspired by the tea and kabab houses—known as Irani cafés—of Chef Meherwan Irani’s childhood, as well as the late-night street grills (sigris) found across India, serving bold, craveable flavors to hungry crowds. Botiwalla is part of the Chai Pani Restaurant Group, a family of restaurants known for redefining Indian cuisine in America through mindblasting food and heartfelt hospitality.
Our mission is to serve extraordinary, mindblasting food and hospitality that changes the perception of Indian cuisine in America.
Position Title: Front of House (FOH) Team Member
Position Summary:
As a front of house team member, you will take on a variety of roles to ensure a smooth and efficient dining experience for guests. Whether you're delivering orders to tables, guiding guests through the counter service process, or managing the flow of food and customer orders, your primary goal is to provide exceptional service. As the face of our team, FOH members help create an atmosphere of warmth and openness by maintaining a guest-friendly presence that reflects our hospitality culture.You will work collaboratively with your coworkers and management team to maintain a clean and organized space where we can exceed guest expectations and deliver mindblasting hospitality in every interaction. You will be cross-trained to work all Botiwalla hourly front of house roles, which includes the register, expediter, and servicewalla.
Primary Responsibilities:
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Use role specific checklists to open, maintain, and close the restaurant for service
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Warmly greet guests at the register, answer questions, guide them through the menu, place orders on the POS system, and make drinks.
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Ensure accuracy when processing all cash and credit transactions.
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Provide knowledgeable and proper pronunciation of menu items and make recommendations. Answer all inquiries related to ingredients, allergens, and preparation with accuracy and confidence.
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Expedite orders from the kitchen to fulfill in-house, takeout, and delivery orders.
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Deliver orders to dine-in guests and pack takeout orders quickly and accurately.
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Communicate effectively with FOH and BOH teams to ensure timely and accurate order fulfillment.
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Support the service team by bussing tables, keeping the dining area clean, and managing the back counter and register area.This includes maintaining sufficient inventory levels of supplies.
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Track ticket times, monitor the flow of orders, and assist in managing the pace of service.
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Provide mindblasting hospitality to every guest, adjusting your approach to meet their needs and exceed expectations.
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Support a welcoming, friendly, and professional atmosphere across all interactions.
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Follow all safety and sanitation procedures.
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Other duties as assigned.
Communication:
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Regularly communicate with team members via pre-service huddles, all-staff meetings, and daily check-ins.
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Utilize mobile and kiosk-based scheduling and training platforms for ongoing communication about your schedule, team needs, and service updates.
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Participate in bi-monthly all-staff meetings and bi-annual individual check-ins with FOH management to discuss performance and feedback.
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Provide ongoing feedback to management about customer needs and operational efficiency.
Evaluation Metrics:
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Positive reviews from guests regarding hospitality, service speed, and food accuracy.
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Positive feedback from co-workers about teamwork, communication, organization, and cleanliness.
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Successful and efficient service delivery, with minimal errors and smooth order fulfillment.
Non-Negotiables:
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Maintain a friendly, approachable, and guest-facing presence that supports an open and welcoming atmosphere.
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Adhere to all policies and procedures as outlined in the employee handbook, including dress code, punctuality, and maintaining a professional attitude.
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Follow all state and local alcohol laws and service protocols to ensure compliance and safety.
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Adhere to all safety policies and practices outlined within company materials.
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Always provide exceptional customer service that reflects company culture.
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Communicate effectively with team members and management to ensure smooth operations.
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Embrace and preserve the company culture, maintaining a positive, respectful and collaborative work environment.
Physical Demands:
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The ability to stand for extended periods of time.
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The ability to bend, reach, squat, and climb stairs, as needed.
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The ability to lift and carry up to 50 pounds, including lifting from overhead and at shoulder height.
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The ability to push and pull up to 50 pounds.
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The ability to work in an environment that is not climate-controlled.
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Exposure to hot equipment and products, including ovens, grills, fryers, etc..
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The ability to safely handle sharp objects such as knives, mandolines, slicers, and other dangerous equipment with accuracy and precision.
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Ability to handle commercial cleaning chemicals, adhering to proper safety precautions.
Benefits:
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Comprehensive health plans for eligible personnel
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Company paid life insurance for eligible personnel
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Equitable tip-share program
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Flexible work schedules
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Paid sick days
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Free shift meals
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Employee discounts at all locations for dining, merch, and Spicewalla products
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Opportunity to apply for annual staff trip to India after one year of employment
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Botiwalla team celebrations
