Client Experience Specialist / Entry-Level Legal Assistant (Bilingual – English & Spanish)
Be the First Impression of Our Firm
At our Plaintiff's Personal Injury Law Firm, our clients are often facing one of the most challenging times in their lives. As our Client Experience Specialist, you are much more than the person at the front desk, you are the welcoming face and voice of our firm. Your professionalism, compassion, and attention to detail will help create an exceptional experience from the very first interaction.
Who We Are
We believe the best workplaces are built on trust, respect, and teamwork. We don't micromanage, and we value employees who take initiative, contr
ibute ideas, and are committed to continuous learning. If you're looking for a career where your work is appreciated and your growth is encouraged, we'd love to meet you.
What You'll Do
You'll greet clients and guests, answer phones, and ensure every interaction reflects the high level of care our firm is known for. You'll communicate with clients, medical providers, and insurance companies, request and organize records, and assist our legal team with administrative tasks. You'll also help maintain a welcoming office environment while supporting the daily operations of the firm.
Opportunities for Growth
This position is designed for someone who wants to build a long-term career, not simply fill a role. You'll receive hands-on training and have opportunities to cross-train in client intake, case management, litigation support, and other areas of the firm. We believe in promoting from within and investing in employees who are eager to learn and grow.
What We're Looking For
We're looking for someone who is friendly, organized, dependable, and genuinely enjoys helping people. The ideal candidate communicates professionally, manages multiple priorities with confidence, and takes pride in providing outstanding client service. A positive attitude, strong work ethic, and willingness to learn are essential.
Qualifications
Required:
Fluent in English and Spanish (spoken and written)
Minimum of two years of experience in a professional office environment
Excellent communication, organizational, and computer skills
Ability to multitask while maintaining professionalism and attention to detail
Preferred:
Previous law firm experience
Familiarity with personal injury case management software
Position Details
Full-time, Mon-Fri 40-hour-per-week position
2 weeks of PTO a year
7 Paid Holidays & 1 Floating Holiday of the employee’s choice
Medical, dental and vision offered with a percentage paid by the firm
401k + Matching
Quarterly Outings
Paid Volunteering Opportunities
If you're ready to grow your career while making a meaningful impact, we'd love to hear from you.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Free parking
- Health insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: In person
