Position Summary:
The Front Office Secretary serves as the first point of contact for families, staff, and visitors. This position requires excellent communication, organizational skills, and the ability to maintain a professional, welcoming environment while supporting daily childcare center operations. Pay is dependent on experience.
Responsibilities:
- Answer and direct incoming phone calls in a courteous and professional manner.
- Greet parents, children, visitors, and staff with a friendly and positive attitude.
- Maintain knowledge of current tuition rates, enrollment procedures, classroom availability, and center policies.
- Process tuition payments and maintain accurate payment records.
- Handle confidential and important documents with accuracy and discretion.
- File and organize records, forms, and administrative paperwork.
- Administer medications to children according to center policies and procedures.
- Create flyers, newsletters, forms, and other center communications as needed.
- Assist with monitoring classroom ratios and communicating staffing needs to administration.
- Maintain child and family records in Procare.
- Utilize Procare software for attendance, billing, family records, and reporting. Previous Procare experience preferred, but training will be provided for the right candidate.
- Support administrative staff with daily office operations and special projects.
- Ensure compliance with licensing regulations and center procedures.
Qualifications:
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Professional appearance and demeanor.
- Friendly, patient, and welcoming with children, families, and staff.
- Ability to handle confidential information responsibly.
- Basic computer skills, including Microsoft Office and email communication.
- Experience with Procare software preferred; willingness to learn required.
- Ability to work independently and as part of a team.
- Previous childcare, administrative, or customer service experience preferred.
Key Attributes:
- Friendly and approachable
- Professional and dependable
- Detail-oriented
- Strong problem-solving skills
- Positive attitude and excellent customer service skills
- Comfortable working in a fast-paced childcare environment
Job Type: Part-time
Pay: $11.00 - $11.50 per hour
Work Location: In person
