Early Intervention Case Manager & Staffing Coordinator
About the Role
We are seeking a highly organized, detail-oriented, and motivated Early Intervention Case Manager & Staffing Coordinator to join our growing team. This role is ideal for someone with experience in New York State Early Intervention who thrives in a fast-paced environment and enjoys balancing administrative responsibilities with provider relations.
The successful candidate will play a critical role in ensuring that children receive timely services while maintaining accurate records, supporting billing compliance, and coordinating provider staffing.
Key ResponsibilitiesCase Management
- Review and maintain all Early Intervention case files to ensure accuracy and completeness.
- Navigate and manage information in both EI Hub and ProviderSoft.
- Verify that all child demographics, authorizations, service information, and provider assignments are accurate.
- Enter and update authorizations promptly to ensure uninterrupted services.
- Monitor authorizations for expirations and renewals.
- Ensure documentation is complete and compliant for billing purposes.
- Identify and resolve discrepancies between EI Hub and ProviderSoft.
- Work closely with billing staff to prevent claim denials and delays.
- Track missing documentation and follow up with providers, service coordinators, and families as needed.
- Monitor evaluation timelines, IFSP implementation, and service start dates.
- Maintain organized electronic records and ensure compliance with New York State Early Intervention regulations.
- Assist with audits and quality assurance reviews.
- Communicate professionally with service coordinators, providers, and internal staff regarding case updates and authorizations.
Staffing Coordination
- Assign new Early Intervention cases to qualified providers in a timely manner.
- Recruit and maintain relationships with therapists and educators.
- Proactively reach out to providers to encourage them to accept new cases.
- Match providers based on location, availability, specialty, and language needs.
- Monitor provider caseloads and productivity.
- Maintain an updated provider database, including availability and credentials.
- Follow up on open cases to minimize delays in service delivery.
- Coordinate schedules between providers and families.
- Assist with onboarding new providers and ensuring all required documentation is completed.
- Collaborate with management to develop staffing strategies that improve provider retention and case coverage.
Qualifications
- Experience working in the New York State Early Intervention Program required.
- Working knowledge of EI Hub and ProviderSoft strongly preferred.
- Strong understanding of authorizations, IFSPs, billing requirements, and Early Intervention regulations.
- Exceptional organizational and multitasking skills.
- Excellent communication and relationship-building abilities.
- Strong attention to detail and problem-solving skills.
- Ability to prioritize multiple deadlines in a fast-paced environment.
- Proficiency with Microsoft Office, Google Workspace, and database management.
- Ability to work independently while collaborating effectively with a team.
Preferred Skills
- Experience with provider recruitment and staffing coordination.
- Knowledge of insurance and Early Intervention billing processes.
- Strong customer service and conflict-resolution skills.
- Bilingual candidates are encouraged to apply.
What We're Looking For
The ideal candidate is proactive, dependable, and solutions-oriented. They take ownership of their work, enjoy building relationships with providers, and understand the importance of accurate documentation in ensuring children receive quality Early Intervention services without interruption.
If you're passionate about making a difference in the lives of children and families while helping build a strong provider network, we'd love to hear from you!
Pay: $22.00 - $31.47 per hour
Benefits:
Work Location: In person
