We are seeking a dedicated, compassionate, and highly accountable leader to oversee one of our residential programs serving adults with intellectual and developmental disabilities, including individuals with complex medical and behavioral support needs.
The ideal candidate is an experienced supervisor who can effectively coach and develop Direct Support Professionals, build a positive team culture, navigate complex situations with professionalism, work with a good degree of independence, and maintain high standards of quality, safety, and documentation. Successful candidates are passionate about improving quality of life for individuals with disabilities.
Residential Managers serve as the primary operational leader for their assigned home and are responsible for 24/7 on-call for emergencies, including occasional after-hours response and schedule adjustments to meet the needs of the individuals and program. While emergencies are not an everyday occurrence, candidates should be comfortable accepting this responsibility as a core component of the role.
In addition to the posted salary range, Residential Managers may be eligible for additional compensation opportunities, including performance-based bonuses, coverage incentives, special project compensation, and other supplemental pay opportunities.
If you are looking for a leadership role where your decisions matter, your work directly improves lives, and no two days are ever the same, we would love to hear from you.
RESPONSIBILITIES:
- In cooperation with ICC leadership, ensures the home operates in compliance with all regulations and requirements, including but not limited to compliance with the following: HIPAA, Medicaid HCBS guidelines, 12VAC35-105 regulations, 12VAC35-115 regulations, and agency policies and procedures.
- Provides leadership by example to direct care and/or nursing staff, including acting in accordance with ICC’s mission, vision, and core values. Maintains professional conduct at all times.
- Serves as a subject matter expert on best practices for direct support at the assigned service location.
- Models person-centered, trauma-informed provision of services in alignment with best practices.
- Guides and instructs staff in providing high quality services, including accurate documentation of services rendered to clients/residents. Training, consultation, and oversight of staff responsible for delivering services according to individual support plan.
- Monitors thorough implementation and person-centeredness of all services provided at the service location.
- Ensures individuals’ medical, behavioral, nutritional, and personal care needs are met in collaboration with staff members, healthcare providers, guardians and family members, support coordinators, transportation, pharmacies, and case management.
- Completes or supervises completion of all documentation required at the service location, including but not limited to: timesheet approval, progress notes, individual service plans (ISPs), medication administration records (MARs), incident reports, quarterly reports, monthly reports, home inspections, financial ledgers, intake and output logs, skin check assessments, annual documentation, refill requests, etc.
- Provides routine documented supervision for each staff member, including but not limited to monitoring training expirations, coaching, disciplinary action, punctuality and attendance, professional conduct standards, performance evaluations, etc.
- Routinely audits medications, documentation, the physical environment, medical needs, training needs, primary records, and individual funds on site.
- Plans and implements in-service education programs and staff meetings.
- Accurate and transparent communication with ICC leadership, including ensuring that issues or concerns are properly addressed. Actively seeks guidance when needed.
- Participation and/or organization of required meetings, including internal meetings, annual meetings, SIS meetings, staff meetings, etc.
- Oversees emergency procedures at the service location, including auditing emergency supplies on hand, updating emergency plans, monthly completion of fire drills, auditing first aid kits, and overseeing staff training on emergency procedures.
- Takes an active role in each individual’s circle of support, maintaining positive relationships with other team members for each individual.
- Monitors inventory and resources in the group home, including expiration dates. Orders additional food or supplies as needed.
- Uses and trains employees on utilization of required software and devices, including but not limited to: company email, HR information system, electronic health record, electronic medication administration record, electronic filing system, fax and scanner, etc.
- Serves as the primary communication touchpoint for members of individuals’ circle of support, including guardians, family members, support coordinators, day supports, and physicians.
- Manages timely completion of all required documentation, including procuring third-party signatures as required.
- Accurately reports key performance indicators (KPIs) as required.
- Provides direct care for individuals at the service location as needed.
- Other duties as assigned.
QUALIFICATIONS:
- Minimum of two years’ experience in public health nursing, hospital nursing, DD waiver services, mental health services, IDD services, behavioral therapy, or IDD case management.
- Two years of supervisory experience is strongly preferred.
- Knowledgeable of Medicaid regulations pertaining to Medicaid HCBS guidelines is strongly preferred.
- Ability to communicate effectively both orally and in writing.
- Ability to work independently, while maintaining open communication with ICC leadership.
- Minimum two years’ experience working with the IDD community.
- Excellent oral and writing skills.
- Working knowledge of the Medicaid Waiver programs.
- Possession of satisfactory driving record and reliable transportation. Ability to operate agency vehicles.
- Proficient computer skills including Microsoft Word and Excel.
- Ability to lift, push, and/or pull up to 50lbs.
- Maintains current training and certifications as required, including but not limited to: CPR, Crisis Wave, Human Rights, HCBS, LPN licensure if applicable, etc.
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Retirement plan
Application Question(s):
- Are you able to meet on-call requirements?
Experience:
- Supervising: 3 years (Preferred)
- IDD: 5 years (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- N Chesterfld, VA 23225 (Required)
Work Location: In person
