Overview
Envirotainer transports life-saving pharmaceuticals around the world with innovative temperature-controlled solutions.
With 40 years leading the industry, the world's largest pharmaceutical companies trust us to deliver. We offer the widest choice of cold chain solutions with a range of shipment monitoring services, all backed by our extensive global network to get your product to where it needs to be, precisely when it needs to be there.
Being the first point of contact the Customer Service Specialist acts as the liaison between our company, customers and partners by providing product and services information and resolve any problems that our clients might face.
While providing the highest level of customer service, keeping customer satisfaction at the core of every decision and behavior, Customer Service Specialists manage orders, incoming calls and e-mails to resolve tier 1 requests in a timely manner.
Duties
- Serves as the first point of contact for all our customers and consistently deliver professional support and service.
- Manage incoming orders, calls and e-mails, including making changes to orders.
- Manage all incoming cases, prioritize importance and distribute cases to second line support as required.
- Provide customers with accurate, valid and complete information by using the right methods/tools with regards to our systems and troubleshooting for our products.
- Manage customer concerns by documenting all the necessary details, provide appropriate solutions and alternatives.
- Keep detailed records of customer interactions, process customer accounts and file documents.
- Work actively to manage both internal and external relationships.
Experience / Requirements
- Bachelor's degree preferred
- Proven customer support experience or experience as a client service representative (5-7 years preferred)
- Experience with and knowledge of 3PL/4PL service providers (including shipping, trucking, rail)
- Operational and/or Logistics background is advantageous
- Familiarity with CRM systems and practices
Come join us! You too can be a member of a dynamic team providing global solutions for life-saving pharmaceuticals.
Pay: $20.50 - $25.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- customer service: 4 years (Required)
Work Location: Hybrid remote in Irving, TX 75039
