Job Summary:
The Front Desk Agent is responsible for providing excellent guest service while managing daily front desk operations. This role requires strong communication skills, fluency in English, and a friendly, professional attitude to ensure guests have a positive and comfortable stay at Days Inn.
Key Responsibilities:
- Greet guests warmly and assist with check-in and check-out procedures
- Handle reservations, cancellations, and room assignments accurately
- Answer phone calls and respond to guest inquiries professionally
- Resolve guest concerns or complaints promptly and courteously
- Process payments, maintain accurate records, and balance cash drawer
- Communicate effectively with housekeeping and maintenance staff
- Maintain a clean, organized, and welcoming front desk area
- Follow hotel policies, safety procedures, and brand standards
Qualifications & Requirements:
- Fluent in English (spoken and written)
- Previous hotel experience required.
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic computer and reservation system skills
- Flexible schedule, including evenings, weekends, and holidays
- Professional appearance and positive attitude
Work Environment:
- Indoor front desk setting
- Direct interaction with guests daily
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Work Location: In person
