Gold Coast Credit Services is seeking a professional and motivated Collections Specialist to manage past-due client accounts and recover outstanding payments. This is a full-time, in-office position in Aventura, Florida.
The Collections Specialist will contact clients regarding declined, missed and overdue payments; arrange payment plans within company guidelines; process authorized payments; and follow up on payment commitments. The employee must maintain accurate notes, payment statuses and follow-up dates in the company CRM.
Responsibilities include:
- Contacting clients by phone, email and approved communication channels
- Recovering declined, missed and past-due payments
- Negotiating reasonable payment arrangements
- Processing authorized payments and sending secure payment links
- Following up on payment promises and broken arrangements
- Documenting every client interaction accurately
- Updating account and collection statuses in the CRM
- Resolving billing concerns professionally
- Meeting monthly collection goals
- Following company policies and applicable consumer-protection requirements
Previous experience in collections, accounts receivable, billing, customer service or a call center is preferred. Applicants should have strong communication and negotiation skills, professional phone etiquette, reliable attendance and basic computer proficiency. Experience with CRM systems and payment platforms is helpful. Bilingual English and Spanish is a plus.
This position pays $20 per hour plus monthly performance-based commission. Commission is based on qualifying payments personally recovered by the employee. Expected annual earnings are approximately $45,000–$65,000 or more, depending on performance.
Pay: From $20.00 per hour
Work Location: Hybrid remote in Aventura, FL 33160
