This employee provides leadership for the Account Coordinators in matters relating to the servicing of customers.
- Achieves individual quality and productivity goals in accordance with established objectives
- Manages individual projects and contributes to other operational initiatives outside of team responsibilities
JOB FUNCTIONS
- Provides guidance and leadership to Account Coordinators and assists with referral account management and sales team collaboration
- Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance
- Focuses and maintains performance efforts of the team on current business goals
- Works to ensure that the team is conducting their responsibilities in a professional and courteous manner
- Serves as a knowledgeable and productive part of the managerial team
- Implements and monitors new initiatives to enhance the performance of the team and the center as a whole, including identifying opportunities for efficiency improvement and revenue
- Oversees training of new reps assigned to the team and provides refresher training as needed
- Conducts team member coaching and disciplinary actions according to policy
Requirements:
Education
- Bachelor's Degree, Required
Work Experience
- 5 years of customer service, call center, or related experience
- 5 years of experience with Lincare or similar health care business managing insurance
qualifications and documentation for respiratory services
- 2 years of inside phone sales or outside sales experience
- supervisor position, preferred
- Demonstrated history of meeting performance objectives
- build and maintain referral source relationships
Knowledge, Skills, and Abilities
- Proven leadership in coaching and developing effective teams
- Successful completion of all training requirements
- Work independently
- detail-oriented with excellent organization
- communicate independently with personable and effective writing and speaking
- Understanding of Lincare or similar company services and business systems
- Payor guidelines and insurance billing
- Excellent verbal communication is a must
