Don’s Towing and Auto Repair, a trusted name in La Crosse, WI, since 1960, is seeking a dedicated and skilled Tow Truck Driver to join our family-owned team. As a AAA approved provider of emergency towing, auto repair, and roadside assistance, we pride ourselves on delivering prompt, professional, and reliable service to our community. The ideal candidate will operate tow trucks to assist motorists with breakdowns, accidents, or illegally parked vehicles, ensuring safe transport and exceptional customer service. If you’re passionate about helping others and thrive in a fast-paced environment, join us to make a difference on the roads of La Crosse.
Responsibilities
- Respond to Service Calls: Promptly answer dispatch calls to assist motorists with vehicle breakdowns, accidents, or towing needs, ensuring timely arrivals at locations in La Crosse and surrounding areas.
- Operate Tow Trucks: Safely operate light-duty and flatbed tow trucks to tow vehicles to Don’s Auto Repair, authorized service stations, or designated locations, using equipment like chains, winches, and antisway bars.
- Provide Roadside Assistance: Perform minor repairs and services, such as tire changes, jump-starts, lockout assistance, and fuel delivery, to get customers back on the road when possible.
- Ensure Safety: Adhere to traffic laws, use proper safety signals, and take precautions to secure vehicles without damage, prioritizing the safety of yourself, customers, and other drivers.
- Customer Service: Interact with customers professionally and empathetically, addressing their concerns, explaining services, and recommending solutions to ensure a positive experience.
- Maintain Equipment: Conduct regular inspections and maintenance of tow trucks, checking tires, brakes, hydraulics, and lights to ensure optimal performance and compliance with company standards.
- Complete Documentation: Maintain accurate records of each tow job, including date, time, location, vehicle details, services provided, and payments collected, submitting paperwork daily.
Qualifications
- Driver’s License: Valid driver’s license with a clean driving record; Commercial Driver’s License (CDL) Class B or higher preferred but not mandatory.
- Experience: Minimum of 1 year of experience as a tow truck driver or in a related field (e.g., commercial driving, automotive repair) preferred; willing to train the right candidate.
- Mechanical Knowledge: Basic understanding of vehicle mechanics and automotive diagnostics to perform minor repairs and assess vehicle conditions.
- Physical Fitness: Ability to lift heavy equipment, bend, climb, and work in adverse weather conditions, with the stamina to handle physically demanding tasks.
- Customer Service Skills: Strong communication and interpersonal skills to interact with customers professionally, especially in high-pressure situations.
- Availability: Willingness to work flexible shifts, including nights, weekends, and holidays, with on-call availability for emergency towing services.
- Certifications: Completion of a towing training program or certification from the Towing and Recovery Association of America (TRAA) is a plus.
- Background: Must pass a drug screen and criminal background check.
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
- Health insurance
- Paid time off
- Paid training
Work Location: In person
