At EMSAR, we're looking for a collaborative and results-driven Product Operations Manager to lead a team responsible for product operations, commercial support, and service delivery. In this role, you'll partner across Sales, Service, and Leadership to improve operational efficiency, enhance the customer experience, and support the successful delivery of our products and services.
If you're passionate about process improvement, developing people, and using data to drive business decisions, we'd love to hear from you.
What You'll Do
Lead Product Operations
- Oversee product setup, maintenance, and operational readiness.
- Coordinate product launches, updates, and enhancements across departments.
- Improve operational processes that support product performance and customer success.
- Monitor product adoption and identify opportunities for continuous improvement.
Support Commercial Success
- Assist with pricing, quoting, contracts, and revenue-related processes.
- Partner with Sales to ensure products are positioned for success.
- Analyze key performance metrics and recommend process improvements.
- Help align products with customer and market needs.
Drive Service Excellence
- Ensure consistent delivery of product-related services.
- Resolve operational issues affecting customer satisfaction.
- Support customer onboarding and implementation activities.
- Collaborate with service teams to improve quality and efficiency.
Lead and Develop Your Team
- Coach, mentor, and support Product Operations Specialists.
- Prioritize workloads and coordinate team resources.
- Promote accountability, collaboration, and continuous improvement.
- Foster a customer-first culture.
Improve Business Performance
- Develop dashboards, KPIs, and operational reporting.
- Identify process improvements that increase efficiency and scalability.
- Ensure data accuracy across systems and workflows.
- Support strategic initiatives with data-driven recommendations.
What We're Looking For
- Bachelor's degree in Business, Management, a technical field, or equivalent experience.
- Experience leading or mentoring teams.
- Strong communication and relationship-building skills.
- Experience working with KPIs, SLAs, and operational performance metrics.
- Analytical mindset with excellent problem-solving abilities.
- Advanced Microsoft Office skills, particularly Excel.
- Ability to manage multiple priorities in a fast-paced environment.
- Passion for continuous improvement and delivering exceptional customer service.
Preferred Qualifications
- Experience with Salesforce and/or ServiceMax.
- Experience supporting product operations, commercial operations, or service delivery organizations.
Why Join EMSAR?
At EMSAR, you'll have the opportunity to make a meaningful impact on how we serve our customers while helping shape the future of our operations. We offer a collaborative environment where innovation, leadership, and continuous improvement are valued.
If you're ready to lead operational excellence and help drive business growth, we'd love to meet you.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. EMSAR retains the right to change or assign other duties to this position.
EMSAR is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, marital status, pregnancy, age, physical or mental disability, genetic information, military service status, or any other basis protected by federal, state or local law.
This Employer participates in E-Verify, a service of DHS and SSA.
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: Remote
