Oversee daily outside golf operations, ensuring that our hospitality services meet the highest standards of guest satisfaction. You will play a crucial role in managing staff, coordinating events, and enhancing the overall guest experience at our facility. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional service.
Essential Duties and Responsibilities include the following:
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Develop and implement various training programs for the outside service staff to ensure they are well-trained, achieving Service Excellence, and enhancing Member/Guest satisfaction and retention.
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Assist in leading the Outside Golf Operations Employees, including training, supervision, and daily leadership.
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Helping golfers by loading bags, cleaning clubs, and preparing them for play, ensuring all their needs are met and questions answered. Offer suggestions on proper golf course etiquette.
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Cleaning and maintaining the staging area, storage area, and golf cart fleet.
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Marshalling carts in the staging area and assigning them to players, ensuring golf carts are tracked and verified when rented.
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Assisting golfers after their round by cleaning clubs, delivering them to their cars as needed, and checking in the golf carts.
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Maintaining cleanliness and order in the club storage, cart, and equipment areas.
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Keeping the practice areas set up and continually supplied (e.g., range balls) for daily use. Coordinating services with other golf operations staff, such as range attendants, cart attendants, marshals/starters, to ensure seamless and efficient service to Members/Guests. Serve as a role model to all employees by demonstrating the expected behavior and work ethic.
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Perform other duties as assigned or required by the Outside Golf Operations Manager.
Education and/or Experience:
Associate degree (A.A.) or bachelor's degree (B.A.) plus two to four years related experience and/or training.
