Are you a friendly and outgoing individual who loves to meet new people? We have the perfect opportunity for you!
As a Front Desk Agent in the hospitality industry, you will be the warm and welcoming face of our establishment. You will play a pivotal role in ensuring our guests have an exceptional experience from the moment they walk through the door.
**Key Responsibilities:**
- Greet and welcome guests upon arrival with a friendly demeanor
- Check in and check out guests efficiently and accurately
- Answer phone calls and respond to inquiries regarding reservations and services
- Provide guests with information about the hotel, amenities, and local attractions
- Handle guest complaints and resolve issues in a professional manner
- Maintain accurate records of guest information and billing details
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Assist in managing reservations and tracking room availability
**Requirements:**
- Excellent communication and interpersonal skills
- Prior experience in hospitality or customer service is preferred
- Strong problem-solving abilities and a positive attitude
- Ability to work in a fast-paced environment and multitask effectively
- Proficiency in basic computer skills and hotel management software
- Flexibility to work various shifts, including weekends and holidays
- High school diploma or equivalent; further education in hospitality is a plus
**Shift Details:**
This position requires flexibility, with shifts varying between 7 AM to 3 PM and 3 PM to 11 PM. Night shifts may also be necessary for coverage.
If you thrive on providing top-notch customer service and ensuring every guest leaves with a smile, then we want to hear from you! Join us in creating memorable experiences for our guests as a Front Desk Agent!
**To Apply:**
Please submit your resume and a brief cover letter detailing your experience and why you'd be a great fit for our team. We look forward to welcoming you!
Pay: $17.50 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
