******This job will be located in West Berlin, NJ******
GREAT WORK ENVIRONMENT VERY FRIENDLY TEAM!
We are seeking an Customer Service Associate to join our team!
About Us:
Welcome to Toner Buzz, where we're not just colleagues; we're a tight-knit crew bonded by our passion for what we do. Nestled in the vibrant community of West Berlin, NJ, our team is the beating heart of our operation. We're not about corporate jargon or stuffy boardrooms – we're all about rolling up our sleeves and getting the job done, together.
Here, every voice matters, every idea is welcomed, and every success is celebrated. With a relentless focus on innovation and customer satisfaction, we've carved out our place as leaders in the field. But it's not just about the bottom line for us – it's about the people. Our clients, our community, and most importantly, our team.
Whether you're a seasoned pro or just starting out, you'll find a home here. A place where your ideas are heard, your talents are valued, and your potential is limitless.
So, if you're ready to roll up your sleeves, dive into the trenches, and make a real impact, we want to hear from you. Join us at Toner Buzz, where every day brings new challenges, new opportunities, and endless possibilities.
Location: West Berlin, NJ (on-site)
Position Type: Full-time, 38.75 hours per week
Hourly Compensation: $22.00 per hour
Overtime: Voluntary, based on Business needs
Work Schedule: Monday through Friday, 9:00 AM to 5:30 PM
Healthcare: Available, premium paid 70% employer/30% employee
Responsibilities:
- Answer vendor calls and manage daily communication.
- Respond to vendor messages via email and eBay.
- Create and send quotes for existing vendors.
- Create purchase orders in Odoo.
- Monitor inventory purchasing on eBay to ensure adequate stock availability.
- Track and review chats across all online stores.
- Contact customers regarding order cancellations.
- Perform daily shipping reconciliation to ensure accuracy.
- Review and respond to order comments in BigCommerce.
- Send abandoned cart emails to engage potential customers.
- Monitor and respond to website reviews on Yotpo.
- Assist with delivery issues and coordinate resolutions.
- Process sales orders in Odoo for eBay and Amazon stores.
Qualifications:
- Previous experience in customer service, sales, operations, or other related fields
- Ability to build rapport with customers.
- Strong attention to detail and ability to multitask.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office or Google Suite.
- Familiarity with Odoo, BigCommerce, eBay, Amazon, and/or related platforms a plus.
Application Deadline: Open until filled
To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications.
Pay: $22.00 per hour
Expected hours: 38.75 per week
Benefits:
- Health insurance
- Paid time off
Work Location: In person
