Telephonic Triage Nurse - OB/GYN Practice
Location: Norfolk, VA.
Position Type: Full-Time (Monday-Friday typically 8-hour shifts between 7:45am-5:30pm).
About Us:
We are a busy, patient-centered OB/GYN outpatient practice dedicated to providing compassionate, comprehensive care to women at every stage of life. Our team values communication, collaboration, and continuity of care - both in and out of the office. We’re seeking an experienced In Person Telephonic Triage Nurse (not eligible for remote work) to enhance our dynamic team and serve as a vital connection between patients, providers, and the care team. The ideal candidate demonstrates a strong commitment to delivering high-quality patient care, takes initiative, and approaches challenges with a proactive, solution-oriented mindset.
Position Summary:
The Telephonic Triage Nurse plays a key role in supporting patients who are not physically in the office. This nurse provides professional telephone triage, patient education, and follow-up care coordination for a variety of OB/GYN concerns. Candidates must have strong clinical judgment, excellent communication skills, and the ability to multitask in a fast-paced environment while maintaining a warm, empathetic approach and a positive outlook.
Some of the primary Responsibilities Include but are not Limited to:
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Provide telephonic triage and advice for obstetric and gynecologic concerns using established protocols and clinical judgment.
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Communicate abnormal lab, imaging, and test results to patients as directed by providers; facilitate next steps in care.
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Answer patient questions regarding medications, symptoms, procedures, and general women’s health concerns.
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Schedule appointments and coordinate care with providers and other team members as needed.
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Complete prior authorizations for medications, procedures, and imaging studies.
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Review and process medication refill requests, ensuring clinical appropriateness and adherence to protocols.
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Document all patient interactions accurately and promptly in the electronic health record (EHR).
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Follow up on outstanding patient needs, referrals, and test results to ensure continuity of care.
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Support providers and administrative staff with various patient-related communications and coordination tasks.
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Other duties not outlined here as directed by supervisor.
Qualifications:
Required:
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Active, unrestricted RN (Registered Nurse) or LPN (Licensed Practical Nurse) license in Virginia or compact state.
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Minimum of 2 years of nursing experience in women’s health, OB/GYN, or primary care.
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Strong clinical assessment and critical thinking skills.
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Excellent communication, documentation, organization, and time-management skills.
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Comfort using EHR systems and digital communication tools.
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Compassionate, patient-centered approach to care.
Preferred:
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Knowledge of common OB/GYN conditions, including prenatal care, contraception, menstrual issues, menopause, infections, and pregnancy complications.
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Strong understanding of OB emergencies (e.g., bleeding, preterm labor, preeclampsia warning signs) and when to escalate care.
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Telephonic triage experience.
Why Join Our Team:
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Paid time off that will increase with tenure.
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Major Federally recognized holidays off with pay.
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A competitive benefits package with optional supplemental benefits.
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Leadership is dedicated to cultivating and maintaining an environment that is positive and fuels growth.
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Opportunities that provide healthy challenges.
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Coworkers that push you to succeed.
