Overview:
Ready to take your career to the next level?
FirstHealth of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, N.C. FirstHealth of the Carolinas has been nationally recognized as a top 150 place to work in health care by Becker's Healthcare for two consecutive years.
Responsibilities:
- Patient Registration: Register patients accurately and efficiently.
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Insurance Verification: Verify insurance benefits and pre-certifications.
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Demographic Verification: Ensure all patient demographic information is up to date.
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Payment Handling: Collect and post payments, and assist with financial assistance applications as needed.
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Customer Service: Maintain a customer-centric approach when dealing with all types of patients, both internal and external.
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Communication: Provide clear and effective communication with patients and medical staff.
Administrative Duties: Manage multiple tasks in an organized manner, complete required documentation, and follow up on outstanding issues
Qualifications:
- Education and Experience:
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High school diploma or GED required.
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Understanding of medical terminology.
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Two years of experience in a medical-related field preferred.
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Bilingual skills preferred.
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Skills:
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Strong verbal communication skills.
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Ability to manage multiple tasks effectively.
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Proficient in typing (minimum 35 wpm) and computer literate.
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Commitment to excellent customer service.
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Working Conditions/Physical Demands:
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Primary office environment/workstation.
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Potential exposure to communicable diseases.
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Physical requirements include:
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Stooping: Bending the body downward and forward by bending the spine at the waist.
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Crouching: Bending the body downward and forward by bending the legs and the spine.
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Standing, walking, and sitting for extended periods.
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Medium physical effort required, including lifting up to 40 pounds and frequently carrying objects weighing up to 20 pounds.
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Sensory Requirements:
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Talking: Expressing or exchanging ideas by means of the spoken word; able to read, write, speak, and comprehend the English language.
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Hearing: Perceiving the nature of sound by ear.
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Vision: Acuity at 20 feet or more (far vision) and 20 inches or less (near vision).
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Mental Requirements:
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Ability to perform effectively in frequent stressful situations.
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Exposure to Hazards:
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Possible exposure to chemicals, infectious, electrical, and fire hazards.
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Exposure to blood and body fluids requiring Biohazard protection.
FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.
