Overview
We are seeking a dedicated and experienced Assistant Hotel Manager to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our hotel, providing exceptional customer service, and maintaining high standards of guest satisfaction. This position requires strong leadership skills, a passion for hospitality, and the ability to manage various aspects of hotel operations effectively.
Responsibilities
- Assist the Hotel Manager in overseeing daily operations and ensuring compliance with hotel policies and procedures.
- Manage front desk operations, including guest check-in/check-out processes, reservations, and billing.
- Foster positive guest relations by addressing inquiries, resolving complaints, and ensuring overall satisfaction.
- Conduct night audits to ensure accurate financial reporting and maintain records of daily transactions.
- Support budgeting efforts by monitoring expenses and assisting in financial planning.
- Train, supervise, and motivate hotel staff to deliver outstanding service and maintain high operational standards.
- Collaborate with various departments to ensure seamless communication and coordination of services.
- Maintain cleanliness and organization of the front desk area and lobby.
- Stay informed about local attractions, events, and services to provide guests with valuable recommendations.
Requirements
- Previous experience in hospitality management or a similar role is preferred.
- Lightspeed or Power of M PMS knowledge
- Strong customer service skills with a focus on guest relations.
- Proficiency in budgeting and financial management practices.
- Experience with night audit procedures is a plus.
- Ability to communicate effectively; multilingual or bilingual abilities are highly desirable.
- Knowledge of front desk operations and hotel management software is beneficial.
- Excellent problem-solving skills and attention to detail.
- Strong leadership abilities with a commitment to team development.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our team as an Assistant Hotel Manager where you can make a significant impact on our guests' experiences while advancing your career in the hospitality industry.
Job Type: Full-time
Pay: From $40,000.00 per year
Experience:
- Hotel management: 1 year (Required)
- Hospitality: 1 year (Required)
Ability to Commute:
- Oklahoma City, OK 73104 (Required)
Ability to Relocate:
- Oklahoma City, OK 73104: Relocate before starting work (Required)
Work Location: In person
