About Rammco
Rammco is Northern California's leading business partner for uniforms, facility supplies, and linen services. We help businesses operate more efficiently by managing inventory, deliveries, and customer service so our customers can focus on growing their business.
Position Summary
Rammco is seeking a detail-oriented and professional Accounts Receivable & Customer Support Coordinator to join our team on a part-time basis. This position is primarily responsible for managing collections activities, monitoring past-due accounts, and maintaining positive customer relationships regarding billing and payment matters.
In addition to accounts receivable duties, this role will provide administrative customer support, including answering customer inquiries, processing payments, and assisting with service-related requests.
The ideal candidate is organized, persistent, customer-focused, and comfortable communicating with business owners, office managers, and accounting departments regarding payment obligations. This role combines financial accountability with exceptional customer service. This position draws from responsibilities currently handled within Rammco's Accounts Receivable and Customer Service functions.
Primary ResponsibilitiesAccounts Receivable & Collections (Approximately 75%)
- Review aging reports and identify past-due customer accounts.
- Contact customers by phone, email, and mail regarding overdue balances.
- Document all collection efforts and customer communications.
- Resolve billing questions and payment discrepancies.
- Coordinate payment plans when approved by management.
- Send invoices, statements, and payment reminders.
- Assist with daily deposits and payment reconciliation.
- Generate accounts receivable reports for management review.
- Escalate high-risk or severely delinquent accounts as needed.
Customer Support & Administrative Assistance (Approximately 25%)
- Answer incoming customer calls and direct inquiries appropriately.
- Assist customers with account questions and service-related requests.
Qualifications Required
- High School Diploma or GED.
- 1+ year of experience in collections, accounts receivable, customer service, or administrative support.
- Strong verbal and written communication skills.
- Comfortable making outbound collection calls.
- Strong attention to detail and accuracy.
- Basic understanding of invoices, payments, and accounting principles.
- Proficiency with Microsoft Office (Excel, Outlook, Word).
- Ability to maintain professionalism during difficult customer conversations.
Preferred
- Business-to-business (B2B) collections experience.
- Experience in service, route-based, or recurring billing industries.
- Experience with accounting or ERP software.
- Experience handling customer disputes and account reconciliations.
Skills & Traits for Success
- Professional persistence
- Strong follow-through
- Customer-focused communication
- Attention to detail
- Time management
- Problem-solving ability
- Accountability
- Positive attitude
- Ability to maintain confidentiality
- Team-oriented mindset
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid sick time
- Vision insurance
Work Location: In person
