Water's Edge Resort and Spa is accepting applications for a Front Desk Team Member. Front Desk Team Members provide exceptional guest service as the first point of contact for guests, ensuring smooth and efficient check-in and check-out experience. Handle guest inquiries, resolve issues, and create a welcoming and hospitable atmosphere.
Primary Tasks:
-
Greet guests with a warm and friendly demeanor, offering assistance and anticipating their needs.
-
Efficiently process guest arrivals and departures, including registration, room assignments, and key issuance.
-
Manage guest reservations, confirming bookings, modifying existing reservations, and accommodating special requests.
-
Answer phone calls and emails promptly and professionally, responding to inquiries, providing information, and resolving issues.
-
Provide accurate information about the hotel, its amenities, and local attractions, acting as a knowledgeable resource for guests.
-
Respond to guest concerns in a timely and professional manner, striving for guest satisfaction and resolution.
-
Follow all company policies and procedures, upholding the highest standards of professionalism and integrity.
- Excellent customer service and communication skills, both verbal and written.
-
Ability to multitask and work efficiently in a fast-paced environment.
-
Strong problem-solving skills and ability to handle guest concerns effectively.
-
Flexible schedule as shifts include days, evenings, weekdays, weekends and holidays.
-
High school diploma or equivalent.
-
Primarily involves standing for extended periods.
-
Requires manual dexterity for computer use, paperwork, and handling cash transactions.
-
May involve occasional lifting and carrying of light objects (up to 20 lbs).
-
Must be 18 years or older.
Benefits for Full Time Team Members include:
-
Medical, Dental, Vision and Group Life Insurance plans
-
Paid time off
-
401(K)
-
Employee Meal
-
Employee Discount
