The award winning Hampton Inn and Suites in Vineland NJ is looking to hire a Full-Time night auditor to join our Front Desk Team. Main responsibilities include providing excellent customer service and assisting with light accounting functions while being Manager on Duty for the property overnight. Associate needs to be a great communicator and have overnight customer service experience. Shifts are 11PM-7AM Tuesday through Saturday nights.
SUMMARY
The Front Desk Agent Night Auditor is responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges, as well as assisting with all aspects of guest services. Front Desk Agent will be responsible for providing quality guest service as it pertains to checking guests in and out; taking hotel reservations; verifying guests’ registration information and take any further information required, such as identification and period of stay and take cash or process credit cards as well as provide concierge services in a gracious and professional manner.
JOB DUTIES
- Check-in and check-out hotel guests as well as assist with reservations in a confident, professional, and friendly manner
- Respond promptly to and acknowledge all guests, however busy and whatever time of day
- Provide gracious and efficient telephone service as it relates to general services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items as listed on shift checklists
- Bucket checks to be performed by each shift to verify data as it pertains to: 1. Guest name, 2. Guest address, 3. Room rate, 4. Date of departure, 5. Number of guests in room, and 6. credit card imprint.
- Ensure proper credit card procedures are followed at all times to include guest signature on registration slip
- Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift
- Advise guest of any messages, mail, faxes, etc. received for them
- Communicate service and amenities of the hotel to guests
- Take, record, and relay messages accurately, completely and legibly
- Accept and record wake-up call requests
- Meet with departing Front Desk Agent to review business status, log-book and follow-up items
- Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities
- Knowledgeable of hotel fire and emergency procedures
- Keep the front desk as well as lobby areas clean and well organized
REQUIREMENTS
- At least 6 months experience in a similar capacity
- Be able to work in a standing position for long periods of time (up to 5 hours)
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
- Ability to effectively communicate both written and verbal
- Proficient with Microsoft Programs and other office equipment
- Good problem solving and multitasking skills and ability to develop conceptual alternatives
- Mathematical skills required and high attention to detail
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Dependable
Pay: $16.50 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
