Server | Waiter | Waitress | Host Purpose:
To provide resident meal service in the dining room in an efficient and professional manner according to Community standards, and to ensure a superior quality dining experience for all residents and guests.
Server | Waiter | Waitress | Host Minimum Eligibility Requirements:
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Must have a strong commitment to customer service and desire to exceed customer expectations.
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Must be able to read, comprehend, write, and speak English to communicate effectively with residents, guests, and other team members.
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Proficiency in basic computer skills preferred.
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Must meet all health-related and/or food handling requirements pertaining to local or state regulatory agencies.
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Must maintain current CPR/First Aid credentials
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Must maintain current Food Handlers credentials
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Must maintain annual Continuing Education Credits
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Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
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Subject to pre-employment screening including physical, TB testing and criminal background check.
Host (position only)
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Responsible for seating residents, families, and guests
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Greets all residents, families, and guests immediately upon arrival working with the full dining service team to ensure all residents receive the full Signature Dining experience
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Responsible for creating an inclusive environment working with the full dining service team to ensure Signature Dining standards are met or exceeded.
Meal Service
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Attends pre-meal meetings to become familiar with menu items being served.
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Assists in seating of residents in assigned section of dining room.
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Greets all residents immediately upon being seated, working with the full dining service team to ensure all residents receive the full Signature Dining experience
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Notes and reports to Supervisor all residents from assigned section that missed the meal, if POS system is not utilized.
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Maintains accurate records of meals served to residents and guests in assigned section and submits to Supervisor, or accurately enters information into POS system, if applicable
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Reports immediately to Supervisor any unusual occurrences or changes in resident behavior or eating habits occurring in assigned section.
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Serves meals in accordance with proper serving techniques and ensures that food is presented in an attractive manner.
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Assists with other dining room duties such as restocking condiments, filling salt and pepper shakers, folding napkins, etc., as assigned by Supervisor.
Dining Room Cleaning
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Assists with cleaning, organizing, and maintaining all service areas in assigned section.
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Ensures that tables, chairs, and carpet in assigned section are cleaned after each meal and prepared for the next
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meal in a timely manner.
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Assists with other cleaning duties as assigned.
Other
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Consistently communicates and behaves in a courteous and professional manner and adheres to established dress code while on duty.
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Attends all required team member meetings and in-service training sessions.
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Upholds Residents’ Rights as defined by state regulations and by Company policy, at all times.
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Supports and upholds all other Company policies, and the service philosophy.
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Reliable and predictable attendance
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Other duties as assigned.
