Marbella Country Club
San Juan Capistrano, California
Member Services and Reservations Coordinator
Part-Time | Reports to the General Manager
$20.00 – $24.00 per hour, depending on experience
ABOUT MARBELLA COUNTRY CLUB
Situated in the lush rolling hills of San Juan Capistrano, Marbella Country Club is a Mediterranean-inspired private club where exceptional hospitality meets an active, connected lifestyle. Members enjoy championship golf, racquets, fitness, dining, and a vibrant social calendar, all delivered with the personalized service and welcoming atmosphere that have made Marbella a place where members are proud to call their own. At Marbella, we are committed to delivering a warm, personalized experience at every touchpoint, and that begins with the people on our team. We take pride in a culture that is professional, welcoming, and member-focused, where every team member contributes to an atmosphere of excellence. If you are organized, personable, and passionate about creating exceptional experiences in a fun and rewarding environment, we encourage you to join our team.
For more information, visit www.marbellacc.net or follow us on Instagram: @marbellacountryclub
POSITION SUMMARY
The Member Services and Reservations Coordinator serves as the first point of contact for members and guests at Marbella Country Club, delivering a warm, seamless experience from the moment they arrive or call. This role is centered on reservations management and member services, while also supporting the Member Relations Director with day-to-day administrative functions that keep club operations running smoothly.
ESSENTIAL RESPONSIBILITIES
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Greet members and guests with a warm, professional demeanor; serve as the primary front-desk presence and first impression of the club.
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Answer and route incoming calls promptly and courteously; take accurate messages and ensure timely follow-up.
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Manage dining, golf, and event reservations; coordinate bookings and communicate confirmations to members and relevant departments.
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Provide administrative support to the Member Relations Director, including scheduling, correspondence, and project coordination.
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Receive, sort, and distribute incoming mail and courier deliveries; process outgoing mail and notify departments of priority shipments.
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Maintain organized member files, records, and databases; update contact information and communication lists as needed.
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Coordinate and schedule internal meetings, conference rooms, and club-related appointments.
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Update the club's digital marquee, phone directory, and member portal with current information.
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Assist with the preparation of member communications, event materials, and printed collateral as directed.
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Support other departments and team members as requested; perform related duties as assigned.
QUALIFICATIONS
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High school diploma required; an associate or bachelor’s degree in Hospitality, Business, Communications, or a related field is preferred and may be substituted with equivalent professional experience.
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2+ years of experience in a receptionist, administrative, or hospitality role; private club or luxury service environment a plus.
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Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams); ability to learn new platforms and club management software quickly.
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Experience with Canva or similar design tools is a plus.
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Strong written and verbal communication skills; professional phone presence and a natural ability to connect with diverse members and guests.
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Highly organized with exceptional attention to detail; able to manage multiple tasks and competing priorities
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Ability to follow through on assignments
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Positive, courteous, team-oriented personality with a genuine enthusiasm for hospitality and member service.
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Professional appearance and demeanor consistent with club standards.
WORK ENVIRONMENT & SCHEDULE
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Part-time schedule; hours vary based on club activity and seasonal needs.
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Evenings, weekends, and holiday availability may be required during peak periods.
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Primarily office-based within the clubhouse; frequent interaction with Members, Guests, and Team Members throughout the club.
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Business casual, club-environment setting.
WHY JOIN OUR TEAM
Marbella Country Club is managed by Arnold Palmer Golf Management under license by Century Golf Partners, bringing over 20 years of expertise and a legacy of excellence to our community. Team members enjoy competitive pay, professional growth opportunities, and connection to a network of clubs nationwide. Guided by our TEAM values, Trust, Educate, Achieve, and Motivate, our purpose is simple: To Improve the Lives of the People We Serve. Visit www.centurygolf.com to learn more.
