1. Provide direct supervision of custodial and maintenance staff, including full-time and part-time bargaining unit employees, student workers, and temporary employees
2. Establish and adjust cleaning and maintenance assignments to meet operational service levels including:
- Interviewing, hiring, and training staff
- Planning, assigning, and directing work
- Developing and appraising employee performance
- Addressing day-to-day staffing issues such as scheduling, time management, and problem resolution.
3. Develop and manage multiple operational budgets of more than $1,000,000 within Facilities Operations.
4. Supervise and coach assigned staff by actively supporting an organizational culture where employees feel empowered and valued, including:
- Aligning operations with departmental goals
- Completing required performance and probationary reviews
- Supporting employee professional development
5. Provide technical expertise, recommendations, and oversight of nonroutine cleaning services such as window washing, stripping/waxing floors, and carpet extraction
6. Provide technical expertise, recommendations, and oversight of building maintenance as it relates to carpentry, painting, and mechanical trades
7. Inspect completed work for conformance to service levels, specifications, and industry standards; ensure conformance to safety and sanitation regulations
8. Oversee the operation and maintenance of building utilities and infrastructure including campus sanitary sewer, storm sewer, water, and lighting systems
9. Manage inventory in assigned areas including, but not limited to ordering furniture, equipment, and custodia/maintenance supplies
10. Lead projects as they are assigned, including organizing work assignments and ensuring that work is completed on time and within budget
11. Assess and quantify custodial/maintenance needs by supporting the development of innovative solutions, service levels, and quality standards that align with departmental goals and the University mission
12. Develop and monitor ongoing Preventative and Deferred Maintenance programs for departmental equipment, building related infrastructure, and other areas as required
13. Work with third party contractors in all phases of project management including setting up the scope of work, procuring bids, oversight of work, and conducting follow-up punch-list audits
14. Provide excellent customer service to students, faculty, staff, and off-campus customers including assisting with resolving customer service issues
15. Work irregular hours due to the nature of the position, including serving in a regular on-call rotation with the Facilities Managers
16. Apply safety-related knowledge, skills, and practices to everyday work and support the development and implementation of strategies that bolster the safety culture in Facilities Management. Report all safety-related concerns to your supervisor
17. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives