Description:
Oversee all duties performed by the housekeeping staff. The housekeeping Supervisor is responsible for assigning tasks for the housekeeping staff, managing schedules and ensuring work is completed in a timely manner and per company policy, and monitoring cleaning supplies.
Schedule: Full-time, Weekdays; Weekends, 8 Hour Shifts, Alternating Holidays and Weekends
Primary Responsibilities and Duties:
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Supervise and coordinate the activities of housekeeping staff, including Housekeepers, Floor Technicians, and Laundry Aides, to ensure efficient and effective delivery of housekeeping services.
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Assign tasks, schedules, and work assignments to housekeeping staff, based on facility needs, occupancy levels, and cleaning priorities, and adjust staffing as needed to meet operational demands.
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Train new hires and provide ongoing coaching, feedback, and performance evaluations to housekeeping staff, promoting teamwork, professionalism, and excellence in service delivery.
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Conduct regular inspections of resent rooms, common areas, offices, and other facility spaces to ensure cleanliness, safety and compliance with regulatory standards.
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Monitor inventory levels of cleaning supplies, equipment, and linens, and submit orders for replenishment as needed to maintain adequate stock and support housekeeping operations.
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Coordinate with other departments, including nursing, maintenance, and dietary, to address housekeeping-related issues, collaborate on cleaning schedules, and support team work.
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Investigate and resolve resident and staff concerns related to housekeeping services, including cleanliness, maintenance, and environmental safety, in a timely and professional manner.
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Maintain records and documentation related to housekeeping activities, including cleaning schedules, supply orders, inspection reports, and staff performance evaluations, in accordance with facility policies and procedures.
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Enforce safety regulations, infection control protocols and quality assurance standards in housekeeping operations, ensuring compliance with federal, state, and local regulations.
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Assist with budget planning, cost control, and resource management for the housekeeping department, including labor, supplies and equipment, to optimize operational efficiency and effectiveness.
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Perform various cleaning duties in instances of staff shortages.
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Perform all other duties as requested by management.
Requirements:
Job Qualifications:
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Minimum of 1 year of related housekeeping management experience preferred.
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Prior experience supervising a team (preferred).
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Excellent organizational and time management skills, with the ability to prioritize tasks, manage schedules, and meet deadlines in a fast-paced environment.
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Strong communication and interpersonal skills, with the ability to motivate, coach, and develop staff, and collaborate effectively with other departments and stakeholders.
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Proficiency in computer skills, including email, word processing, and spreadsheet software, for record-keeping and communication purposes.
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Commitment to maintain confidentiality, professionalism, and positive attitude in interactions with residents, their families, and staff.
Physical Requirements:
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Work performed in a medical setting due to the need to clean the facility and work in person with staff.
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Must be able to reach, talk, hear, crouch, stretch, and twist.
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Stamina to stand and walk for extended periods while performing cleaning tasks throughout the facility.
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Capability to lift and carry cleaning supplies, equipment, and trash bags weighing up to 15lbs, as needed during housekeeping duties.
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Ability to bend, stop, kneel, and reach to clean floors, surfaces, and low-lying areas in resident rooms and common areas.
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Proficiency in performing tasks that require manual dexterity, such as making beds, folding linens, and handling cleaning tools and equipment.
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Knowledge of and adherence to safety protocols to prevent accidents and injuries while using cleaning chemicals, equipment and tools.
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While performing the duties of this job, the employee may be exposed to hazardous chemicals, infections, waste, blood and body fluid, diseases, and conditions prevalent at the time.
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Required vision includes close, vision, distance, peripheral, and the ability to adjust focus.
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Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
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The job requires accepting criticism and dealing calmly and effectively with high-stress situations.
