Job Overview
We are seeking an energetic and personable Hotel Guest Service Representative to create memorable experiences for our guests. In this dynamic role, you will serve as the friendly face of our establishment, providing exceptional customer service, assisting with product information, and ensuring a welcoming environment. Your enthusiasm and communication skills will help foster positive interactions, promote sales, and uphold our commitment to guest satisfaction. This paid position offers an exciting opportunity to develop customer service expertise in a fast-paced setting.
Responsibilities
- Greet guests warmly upon arrival and throughout their visit, ensuring they feel valued and appreciated
- Assist customers with inquiries, demonstrations, and recommendations to enhance their stay.
- Open to train and work all shifts as needed.
- Operate Opera property management system accurately for transactions including cash handling, credit card processing, receipts and guest check in and out.
- Upsell products and services by identifying customer needs and highlighting relevant items or promotions
- Maintain visual standards by stocking panty, organizing displays, and keeping neat clean work space.
- Practice excellent phone etiquette when answering inquiries or assisting customers remotely
- Support hotel operations and sales goals through effective communication, suggestive selling, and friendly engagement
Experience
- Previous experience in hotel customer service operations is preferred but not required; training will be provided
- Supervising experience is a plus for those interested in leadership opportunities within the team
- Bilingual skills are highly valued to serve diverse guest populations effectively
- Familiarity with Opera Property management system, cash and credit card procedures enhances performance in this role.
- Experience working in IHG, Hilton, or Marriott Hotels is preferred.
- Strong communication skills and the ability to handle multiple tasks with professionalism are essential.
- A positive attitude combined with excellent phone etiquette will help build lasting guest relationships
Join us as a Guest Service Representative where your enthusiasm fuels memorable guest experiences! We’re dedicated to supporting your growth while providing a vibrant work environment that celebrates teamwork, initiative, and exceptional service.
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Experience:
- Hotel Key or Opera Property Management System: 1 year (Required)
Work Location: In person
