Patient Care Coordinator (PCC) – Colorado Springs, CO
Compensation: $18.00–$21.00 per hour, depending on experience
Location: Colorado Springs, Colorado
Please apply only if you currently reside in Colorado.
About Mindful Minds Psychiatry
Mindful Minds Psychiatry is a growing outpatient psychiatric practice dedicated to providing compassionate, evidence-based, and trauma-informed mental health care across Colorado. With locations in Parker, Colorado Springs, Denver, Westminster, and Boulder, we serve children, adolescents, adults, and older adults through both in-person and telehealth services.
At Mindful Minds Psychiatry, we believe every interaction matters. Our Patient Care Coordinators are often the first and last impression patients have of our practice. We are seeking a professional, dependable, and service-oriented individual who is passionate about creating a welcoming, organized, and exceptional patient experience.
Position Overview
The Patient Care Coordinator plays a vital role in supporting both patients and providers. This position requires professionalism, attention to detail, strong communication skills, and the ability to maintain composure in a fast-paced healthcare environment.
We are looking for someone who takes ownership of their responsibilities, values accountability, and consistently contributes to a positive and professional workplace culture.
Key ResponsibilitiesPatient Experience
- Welcome and check in patients with warmth, professionalism, and efficiency.
- Create a calm, organized, and welcoming environment for patients and visitors.
- Ensure all patient interactions reflect the values and standards of Mindful Minds Psychiatry.
- Address patient concerns professionally and appropriately escalate issues when needed.
Scheduling & Administrative Support
- Schedule, reschedule, and confirm patient appointments.
- Coordinate patient referrals and follow-up care.
- Maintain accurate patient records within the electronic medical record (EMR) system.
- Verify demographic and insurance information.
- Assist with prior authorizations, insurance verification, and administrative workflows.
- Support providers and leadership with daily operational tasks.
Communication
- Answer incoming phone calls professionally and efficiently.
- Respond to patient inquiries in a timely manner.
- Communicate clearly and respectfully with patients, providers, coworkers, and community partners.
- Maintain strict confidentiality and HIPAA compliance at all times.
Office Operations
- Maintain a clean, organized, and professional office environment.
- Assist with opening and closing office procedures.
- Ensure common areas, waiting rooms, and workspaces remain presentable throughout the day.
- Support operational efficiency and contribute to a team-oriented environment.
Schedule
Monday – Thursday: 7:45 AM – 4:45 PM (In Office)
Friday: 7:45 AM – 4:45 PM: Remote administrative support day. Providers typically work remotely on Fridays; however, operational needs may occasionally require in-office assistance.
QualificationsRequired
- Minimum 1 year of experience in a medical, behavioral health, or customer service setting.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- High level of professionalism and emotional intelligence.
- Ability to manage confidential information with discretion.
- Strong attention to detail and accuracy.
Preferred
- Experience in psychiatry, behavioral health, or healthcare administration.
- Familiarity with EMR systems and medical scheduling.
- Understanding of insurance verification and healthcare workflows.
What We Value
Successful team members at Mindful Minds Psychiatry demonstrate:
- Professionalism in all interactions.
- Reliability and strong attendance.
- Accountability and follow-through.
- Positive and solution-focused communication.
- Teamwork and collaboration.
- Compassion balanced with healthy boundaries.
- A commitment to excellence in patient care.
We maintain high expectations for professionalism, respect, and workplace conduct. Team members are expected to contribute positively to the culture of the organization while representing Mindful Minds Psychiatry with integrity both in person and through electronic communication platforms.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO)
- Paid Training
- Staff Appreciation Events and Team-Building Activities
- Pharmaceutical Educational Lunches and Dinners
- One-Hour Lunch Break
- Two Paid 10-Minute Breaks Daily
Join Our Team
If you are dependable, professional, organized, and passionate about helping people navigate their mental health journey, we encourage you to apply.
At Mindful Minds Psychiatry, we are committed to building a team that delivers an exceptional patient experience while supporting one another through a culture of accountability, growth, respect, and excellence.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- This role requires dependable attendance and punctuality. Can you commit to arriving on time for your scheduled shifts and maintaining consistent attendance?
- Describe a time you encountered a difficult patient, coworker, or workplace challenge. How did you handle the situation, and what was the outcome?
- Please describe any experience you have working in healthcare, behavioral health, psychiatry, or customer service environments.
- This position requires managing phones, scheduling, patient check-in, insurance verification, and administrative tasks simultaneously. Please describe your experience working in a fast-paced environment with multiple priorities.
- What interests you most about working in mental health and joining the Mindful Minds Psychiatry team?
- Our team values professionalism, positivity, respect, accountability, and solution-focused communication. Are you comfortable receiving feedback and being held accountable to high performance standards?
- The compensation range for this position is $18.00–$21.00 per hour, depending on experience. Does this align with your compensation expectations?
- Reply with days of the week and times that you are available for a VIRTUAL interview. Thank you
- Mindful Minds Psychiatry maintains high standards for professionalism, accountability, teamwork, and patient experience. Please describe why you believe you would be a strong fit for this type of environment.
Ability to Commute:
- Colorado Springs, CO 80918 (Required)
Ability to Relocate:
- Colorado Springs, CO 80918: Relocate before starting work (Required)
Work Location: In person
