Handle all customer service related inquires pertaining to the wholesale website and sales.
Oversee sales and returns for wholesale website.
Distribute orders for fulfillment.
Screen and direct a high-volume number of calls and e-mails pertaining to wholesale sales and customer service.
Help customers navigate the website and place orders online.
Provide knowledgeable answers to questions about products, pricing and availability.
Help resolve product returns, respond to shipping inquiries and answer order status questions.
Resolve shipping and credit card issues.
