Description:
Join our dynamic team as a Customer Service Coordinator! You'll be the backbone of our branch operations, the go-to person who keeps everything running smoothly while delivering exceptional customer experiences. If you're organized, detail oriented, and love solving problems, this is your opportunity to make a real impact.
Supervisory Responsibilities:
Duties/Responsibilities:
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Customer-Focused Excellence
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Be the trusted point of contact for customer requests from product selection and quotes to order management and support
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Build lasting relationships with customers by providing top tier service every interaction
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Resolve customer concerns with efficiency and care, turning challenges into opportunities
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Support our outside sales team and work with warehouse/technical teams to ensure seamless order fulfillment
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Operations & Coordination
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Master our P21 ERP system to manage customer data, inventory levels, and order status with precision
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Coordinate workflow across multiple inside sales departments to keep operations flowing
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Making custom hoses for customers on-the-spot
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Handle shipping, receiving, and retail counter operations with professionalism
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Manage equipment maintenance schedules and keep the branch running efficiently
Tools of the Trade:
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Use Microsoft Office Suite to prepare reports and logs
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Navigate our corporate ERP system confidently
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Follow company procedures and ISO standards
Warehouse Clerk:
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Assist with all shipping and receiving functions smoothly
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Unload and load trucks for shipments with care and efficiency
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Check-in merchandise and verify incoming materials against packing lists for accuracy
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Perform regular cycle counting to maintain accurate inventory records
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Look up and compute inbound freight costs using zip codes and weight
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Assemble customer orders according to pick tickets pulling parts from shelving accurately
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Quality check orders to ensure correct items are picked and proper shipping methods are selected
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Package orders carefully to prevent damage during shipment
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Operate forklift safely to put away or pull material
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Put stock away according to bin locations systematically
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Enter information into the P21 ERP system accurately
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Use computers to ship customer orders verifying carriers, freight, and payment methods
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Maintain a clean, safe, organized warehouse environment
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Keep aisles clear, stock neat and orderly, and remove trash and recycle properly
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Wear appropriate safety equipment for all tasks
Skills/Abilities:
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Excellent communicator (written and verbal)—clear, friendly, and professional
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Highly organized with strong attention to detail
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Quick learner who can master the P21 ERP system and warehouse operations
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Problem-solver who thrives under pressure and meets deadlines consistently
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Strong work ethic and proven ability to work collaboratively with teammates
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Time management skills and ability to juggle multiple responsibilities
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Proficient with Microsoft Office Suite or related software
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Comfortable with technology and willing to learn new systems
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Strong mechanical aptitude, comfortable working with tools and equipment
Requirements:
Education and Experience:
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High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Physical Requirements:
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The essential functions of this role regularly require the employee to sit; use their hands to grasp, handle, or feel objects; and to speak and hear effectively. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move over 100 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Our Benefits!
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#1 CULTURE!!!
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Fun, Family-Oriented Work Environment!
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Medical, Dental, and Vision benefits that begin on your 1st day of work!
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Employee Stock Ownership Plan (ESOP)
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Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance
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10 Paid Holidays per year
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Vacation & Personal Time
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Employer HSA Contribution
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Company Paid Bereavement Time
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Company Paid Maternity and Paternity Leave
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Gym Reimbursement
Are you an underappreciated, hard worker? Come see why AHP was voted a Nationally Certified "Great Place to Work"!
AHP is an Equal Opportunity Employer
