Role & Responsibilities
● Customer Service
○ Facilitate communications (phone, text, email and in-person) and cultivate
positive client experiences
○ Interact with veterinary professionals and escalate complex communications when
appropriate
○ Facilitate and manage appointment and surgical schedules
○ Maintain accurate and up-to-date records (including client communications)
○ Complete financial transactions
● Technology Focus
○ Fielding and managing multi-line phone systems
○ Fielding and responding to electronic communications
○ Utilize cloud-based software application (EzyVet)
● Patient Care
○ Safe and reliable restraint
○ Basic mathematics
○ Support appointment related activities as needed (i.e. obtaining histories, TPRs /
weights, assisting with medical records)
○ Supporting activities related to hospital admissions (i.e. verifying consent forms,
patient information, medications, and fasting status)
● Facilities
○ Maintain a clean and inviting environment, adhering to OSHA requirements
○ Troubleshoot office machines on an as needed basis (i.e. desktop mobile
workstations, telephones, credit card terminals, printers and document scanners)
Compensation & Benefits:
● Competitive salary
● Paid time off
● Paid holidays
● Pet discounts
● Medical benefits - Employer contributed premiums
● Dental / Vision benefits available
● Scrub allowance
Success in this Role:
● 2+ years of veterinary experience
● 4+ years of customer service experience
● Associate or bachelor's degree preferred
● A strong passion for helping others
● High emotional intelligence and effective communication skills, especially in receiving
and responding to feedback
● Proficiency with conflict resolution
● Ability to communicate confidently and compassionately with veterinary professionals
across different roles
● Excellent time management and organizational skills, with the ability to multitask and
prioritize tasks efficiently
● Strong personal accountability, reliability, attention to detail, and commitment to
following through on responsibilities
Pay: $18.00 - $22.00 per hour
Work Location: In person
