Job Description Summary
Performs food outlet counter service, cashier and host duties as required. May be responsible for food and beverage order taking, minimal food preparation and/or packaging, and delivery.
Essential Duties and Responsibilities (other duties may be assigned)
- May perform food and beverage counter service including order taking, packing and food delivery.
- Input and control ordering through register for each transaction, maintaining accountability for all food and drinks served.
- Ensure bank is counted and balanced with cage.
- Seat guests in a prompt, friendly and efficient manner while ensuring equal distribution of guests among servers.
- Answer phones and directs calls appropriately.
- Handle initial complaints and inform manager on duty.
- Remain up-to-date on food and beverage offerings and hours of operation for all F&B outlets.
- Provide excellent guest service to both guests and internal clients.
Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.
-
Supervisory Responsibilities
None
Access to Sensitive Areas and Information
As per the ACGC Access Matrix
Signatory Ability
None
Required Education and/or Experience
- High School Diploma/GED
- Previous cash handling and dining room host experience preferred
- Attend and complete California Department of ABC Lead Training Program
Must be able to obtain a Riverside County Health Department card within one week of employment.
-
Working Conditions/Physical Demands
To perform this job successfully, the individual must me able to stand, move and work throughout the property, including walking up to 1 ½ mile, climbing stairs and standing for extended periods of time. Also will be subjected to a smoke filled environment.
The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.
