Join Our Team as a Front Office Coordinator!
Location: Raleigh Neurosurgical Clinic, Raleigh, NC
Raleigh Neurosurgical Clinic, Inc. is a leader in providing exceptional neurosurgical care for over 72+ years. We are dedicated to providing excellent patient care and offering cutting-edge treatments in a supportive, collaborative and fun environment! Join our dynamic team and play an integral role in helping patients achieve better outcomes.
At Raleigh Neurosurgical Clinic, we believe in treating every patient and their family with the same care and respect we would offer our own. We are seeking a friendly, organized, and professional front office coordinator to be the first point of contact for our patients and visitors. If you're looking to make a difference in a dynamic healthcare setting, this is the perfect opportunity!
What You’ll Do:
As our Front Office Coordinator, you’ll play a vital role in creating a welcoming and efficient environment. You’ll interact with patients, family members, and healthcare professionals both in person and on the phone, ensuring every interaction is smooth and positive. Your responsibilities include but not limited to:
- Greet patients and visitors warmly and professionally
- Check patients in using the electronic medical record (EMR) system, Epic
- Assisting with chart preparation
- Answering and managing incoming calls, taking messages, and routing them appropriately.
- Collect and verify insurance information and necessary authorizations
- Collect copays, balances, and process payments
- Maintain cleanliness and organization of the front desk and waiting area
- Ensure patient paperwork is completed and scanned accurately
- Coordinate with clinical staff to optimize patient flow
- Handle incoming mail, faxes, and deliveries
- Support administrative and billing teams with tasks as needed
Why You’ll Love Working With Us:
At Raleigh Neurosurgical Clinic we recognize that happy, well-rounded employees create the best patient experience. We offer a comprehensive benefits package to help you thrive both personally and professionally, including:
- Competitive wages that reflect your experience and dedication.
- Opportunities for professional development and career growth.
- Health, Dental and Vision coverage
- 401(k) retirement plan to help you plan for your future.
- Paid Time Off (PTO) and company-paid holidays for a balanced work-life experience.
- Disability Insurance (both short-term and long-term).
- No weekends, holidays, or on-call shifts, ensuring a consistent schedule.
What We’re Looking For:
- At least 1 year of Medical Receptionist experience or professional medical office training.
- Bachelor's degree
- A passion for delivering a remarkable patient care experience
- Ability to work collaboratively in a team and be cross-trained within the business office.
- Must be able to effectively present information to patients, physicians, and other team members.
If you’re a friendly, detail-oriented professional who thrives in a fast-paced environment, we’d love to hear from you. Apply today to join a team that values compassion, teamwork, and patient care!
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have Epic experience?
Experience:
- Medical office: 1 year (Preferred)
Work Location: In person
