One of our financial industry clients is looking for a L2 Desktop Support Technician who has prior experience in desktop support, including troubleshooting support for MAC & Windows.
Below is the complete job description:
Primary Responsibilities:
· Monitor computer hardware performance and diagnose system issues
· Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive
· Replace worn or defective parts and clean computer hardware according manufacturers’ specifications
· Perform testing of equipment that has been repaired, prior to returning the equipment to the user
· Set up new configurations for computers including OS image deployment
· Install, configure, and upgrade software applications including rollout project
· Troubleshoot and resolve software application and OS related problems
· Track and route problems and requests tickets while thoroughly documenting actions and resolutions
· Serve as escalation point of contact, identify, prioritize, and further escalate situations requiring urgent attention
· Perform system health check and mitigation to meet software and security standards including encryption, patching and backup
· Core Client Hardware and Software Environment to include (but not limited to) - Lenovo Think pad laptops, MAC Books, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, Crash plan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM, Casper
Knowledge and Skill Requirements:
· Advanced technical skills in installation and troubleshooting of relevant software and hardware
· Knowledge and experience of customer IT service delivery, ticketing, and knowledge-based systems
· Extensive experience of supporting Office 365
· A+ certification or equivalent years of experience
Preferred Certification: Dell, HP, Apple
Key Competencies:
· Positive attitude and collaborative approach in working within a team environment
· Ability to lead coordination efforts and manage workload efficiencies
· Strong customer service skills
· Strong oral and written communications
· Ability to learn and adapt quickly to changes
· Critical thinking and analytical capabilities in troubleshooting and problem solving
· Planning, organizing and prioritizing skills
· Attention to detail
· Ability to be flexible and handle stressful situations at times
Pay: $20.00 - $24.00 per hour
Work Location: In person
