About the Company
Balyo is a global company that produces and installs robotic lift trucks for industrial material handling. Balyo was started in France in 2005 and expanded to North America in 2013 with its US headquarters in Woburn, MA. Our technology is some of the most advanced on the market and our products lead the world in their capabilities. Think high-lift applications to 17m (55’) and you will realize that Balyo is at the technology forefront.
Balyo is partnered with two leading manufacturers of forklifts and other material handling devices: Hyster-Yale Group and Linde Material Handling. Balyo outfits these standard products with our advanced technology to automate their functions. We partner with the OEM’s and local dealers to deliver service to the users of our technology.
Office Culture
The Balyo US team is a small and tight-knit one. We are unencumbered by titles and org charts; we will do anything to support each other at the drop of a hat and we are looking for a candidate with that same mindset. The Service Technician is a key member of our small team.
Location
The position is home based in the Chicago (IL) area with extensive travel to customer sites across North America. The travel rate may vary based on customer needs and requests and may represent up to 85% of your working time.
Technical Support Specialist
In this customer facing role, your main responsibliities will be to ensure after-sales maintenance operations support on our robots installed at customers sites within the Americas Region. You will provide hardware technical support for Customers, Dealer Technicans, Integraton and OEM partners.
Key duties:
- Troubleshoot and repair robotic lift truck equipment as needed, including lasers, sensors, and communication equipment as needed.
- Document action plans and final resolutions for all support services provided
- Regular maintenance tasks such as lubrication, cleaning, and replacing worn parts
- Provide on-the-job training (OJT) for users and technicians as necessary
- Perform the robot retrofits and upgrades as necessary
- Provide support during installation and ramp-up of projects
- Test new hardware
- Conducting routine inspections to identify any potential issues or malfunctions.
- Performing test & quality checks to ensure that equipment and systems are functioning properly
- Calibrate robotic AGVs to ensure optimal performance.
Qualifications
- High school diploma or equivalent, Associates Degree Preferred
- Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems
- Ability to read and understand electrical schematics.
- Good written/verbal communication and customer care skills.
- Valid driver's license and ability to safely operate lift trucks.
- Certified Forklift Technicians desired but not required
- Experience with C- C++ Matlab Python highly desired
Visa or long term working authorization are required for this job
Balyo is an equal opportunity employer
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- Are you ready to travel at least 85% of the time ?
Work Location: On the road
