JOB TITLE: Director, Brokerage Capacity
DEPARTMENT: Operations
REPORTS TO: Senior Vice President, Operations
FLSA STATUS: Exempt
DIRECT REPORTS: Carrier Relations Manager
LOCATION: Taylor, Michigan
EMPLOYMENT TYPE: Full-Time
Position Summary
The Director of Brokerage Capacity owns Load One's partner carrier network. This position is accountable for the depth, quality, and data reliability of the capacity Load One relies on when its contractor fleet cannot cover a load.
The Director builds and maintains a carrier base that is deep enough in the lanes and equipment classes Load One serves, performs to expedited service standards, and keeps capacity information current enough for Load One's quoting and coverage systems to act on. The position owns the approved carrier rate structure within which dispatch covers freight and leads the carrier-facing team.
Load One is actively deploying automation across its quoting and coverage workflow. This position serves as the carrier-side subject matter expert for that work, defining the carrier and capacity data requirements the automated workflow depends on and validating that its carrier selection logic reflects operating reality.
This is a strategic position, not an administrative one. Carrier onboarding, dispute handling, document collection, and day-to-day carrier support are performed by the supporting team reporting to this role. The Director is accountable for network strategy, cost position, carrier performance standards, and data reliability. A successful candidate spends their time deciding which carriers the network needs and why, not processing the carriers already in it.
Essential Duties and Responsibilities
Network Development
- Source, recruit, and onboard partner carriers into the Load One network
- Own partner carrier contract execution and renewals
- Maintain carrier coverage depth by lane, equipment class, and geography against current and forecast freight patterns
- Identify and close network gaps surfaced by coverage failures, dispatch escalation, and system reporting
- Develop and maintain third-party air and charter capacity
- Build capacity ahead of known seasonal and customer-driven demand rather than in response to uncovered loads
Carrier Quality and Performance
- Establish and maintain carrier qualification standards, including operating authority, insurance, safety rating, and required credentials
- Own carrier scorecards covering on-time pickup and delivery, tender acceptance, claims, and communication compliance
- Conduct periodic business reviews with core carriers
- Manage carrier escalations, service failures, and remediation plans
- Remove non-performing carriers from the active network
- Escalate any carrier qualification failure to the Senior Director, Safety and Compliance. This position does not hold authority to waive a qualification standard.
Capacity Data Reliability
- Own the development, rollout, and carrier adoption of Load One Lite, the partner-facing driver application that provides continuous position and equipment visibility on partner trucks
- Build the carrier value case for Load One Lite participation and negotiate adoption carrier by carrier
- Establish carrier capacity data standards, including availability, equipment position, and required update frequency
- Measure and enforce carrier update compliance as a scored element of carrier performance
- Advance core carriers from manual updates to automated availability feeds through EDI or API connectivity, in partnership with Information Technology
- Maintain accuracy of carrier profile data including equipment, lanes served, certifications, and operating footprint
Cost Structure
- Own the approved carrier rate structure by lane, equipment class, and lead time
- Drive compliance on partner carrier accessorial schedules
- Establish buy-rate ceilings within which dispatch covers loads without additional approval
- Review logged rate overrides weekly and adjust the approved structure accordingly
- Monitor market rate movement and update the structure ahead of it
Automation and AI Initiatives
- Serve as the carrier-side subject matter expert for Load One's automated quoting and coverage initiatives
- Partner with Operations Analytics, Information Technology, and development partners to define the carrier, capacity, and rate data requirements automated workflows depend on
- Review automated carrier selection and capacity logic against operating reality and escalate discrepancies for correction
- Participate in design sessions, testing, and phased rollout of capability affecting partner capacity
- Identify recurring manual carrier-facing work suited to automation and bring it forward with supporting detail
- Support adoption of new capability within the carrier-facing team, including training and process updates
Commercial Interface
- Serve as the operational point of contact for capacity commitments made to Sales and to customers
- Support customer bids requiring partner capacity with defensible cost and coverage positions
- Partner with dispatch leadership on coverage escalation and service recovery
Team Leadership
- Lead, coach, and develop the carrier-facing team, including the administrative carrier support function
- Set the division of work between strategic ownership held by this position and transactional carrier support held by the team, and protect that division as volume grows
- Establish role clarity, training standards, and performance expectations for the function
- Structure the team to absorb changes in workload and workflow as automation advances
Performance Measures
Several measures above are not currently baselined. Targets will be established following delivery of capacity baselines and communicated in writing.
MEASURE
DEFINITION
Coverage rate
Percentage of loads not covered by the contractor fleet that are covered by partner capacity without service failure
Time to cover
Elapsed time from a load becoming available to partner capacity to confirmed carrier assignment
Network depth
Qualified, active carriers by lane and equipment class measured against target
Partner on-time performance
On-time pickup and on-time delivery percentage across partner-covered loads
Claims rate
Cargo and service claims per hundred partner-covered loads
Carrier data currency
Percentage of core carriers meeting the established availability update standard
Load One Lite adoption
Active partner carriers and partner trucks reporting through Load One Lite, measured against rollout target. Forward measure.
Rate override frequency
Percentage of partner-covered loads secured above the approved rate ceiling
Autonomous coverage rate
Percentage of partner-covered loads resolved by the automated workflow without human intervention. Forward measure, applicable as capability scales.
Supervisory Responsibility
This position directly supervises the Carrier Relations Manager and is expected to lead a team of two to four, formed from a combination of existing carrier support staff and new hires, to be in place within ninety days of the Director's start date. Responsibilities include interviewing and selection, training, work assignment, performance management, and addressing employee concerns in accordance with Load One policy and applicable law. Supervisory scope may change as the function evolves.
Qualifications
Required
- Bachelor's degree in supply chain, logistics, business, or a related field, or an equivalent combination of education and experience
- Seven or more years in freight brokerage, carrier procurement, or third-party capacity management
- Three or more years of direct people leadership
- Demonstrated experience building a carrier network against a defined target, rather than sourcing carriers in response to individual loads
- Working knowledge of carrier qualification requirements, including operating authority, insurance, and FMCSA safety data
- Experience establishing or managing carrier cost structures
- Proficiency with a transportation management system and with carrier sourcing, monitoring, and load board platforms
Preferred
- Expedited, time-critical, or high-service freight experience
- Exposure to automotive, aerospace, or just-in-time manufacturing customers
- Cross-border or air charter capacity experience
- Experience partnering with data, analytics, or automation teams to define requirements and validate system logic
- Experience driving carrier adoption of a technology platform, tracking application, or portal
- Experience managing carrier connectivity through EDI or API integration
Competencies
- Portfolio thinking. Manages the carrier base as a population with measurable depth and quality, rather than as a set of individual relationships
- Data discipline. Treats the accuracy and currency of carrier information as a performance standard to be enforced
- Commercial judgment. Sets and defends cost positions with Sales, Operations, and carriers
- Direct communication. States position clearly, escalates early, and delivers difficult messages to carriers and internal partners without avoidance
- Adaptability. Operates effectively in a function whose tools, workflow, and scope will change materially over the next twenty-four months
- Delegation. Moves transactional carrier work to the team and keeps their own time on network strategy, cost position, and carrier performance
- Accountability. Owns outcomes without transferring responsibility to adjacent functions
Work Environment and Physical Demands
This position operates in a professional office environment at Load One's Taylor, Michigan headquarters and routinely uses standard office equipment. The role requires prolonged periods of sitting and working at a computer. Occasional travel is required for carrier visits, customer meetings, and industry events.
Freight operations run continuously. Occasional availability outside standard business hours is required to support escalation and service recovery.
Compensation
Competitive base salary, commensurate with experience. Eligible for an annual variable incentive with a target of 20 to 30 percent of base salary, measured against the performance measures established for this position. Full benefits package including medical, dental, vision, life insurance, and 401(k).
Acknowledgment
This job description describes the general nature and level of work performed by an employee assigned to this position. It is not an exhaustive list of all duties, responsibilities, or qualifications, and may be modified at any time at the discretion of Load One LLC.
Load One LLC is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Load One LLC provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable law.
Employment with Load One LLC is at-will. Nothing in this job description creates a contract of employment or alters the at-will employment relationship. Either the employee or Load One LLC may terminate the employment relationship at any time, with or without cause and with or without notice.
I have read and understand the duties, responsibilities, and requirements of this position and am able to perform the essential functions of the role with or without reasonable accommodation.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Education:
Experience:
- freight brokerage, carrier procurement : 7 years (Preferred)
Ability to Commute:
- Taylor, MI 48180 (Required)
Work Location: In person
