Overview
Join our dynamic healthcare team as a Front Desk/Patient Care Specialist, where your energetic and compassionate approach will make a meaningful difference in patients' experiences. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks with efficiency and professionalism. Willing to train the right person with a great attitude, who's a team player, and the desire to learn new skills.
Duties
- Greet patients warmly upon arrival, ensuring a welcoming environment and efficient check-in process
- Manage patient scheduling using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
- Verify patient insurance details, including Medicare and health insurance knowledge, to facilitate accurate billing and collections
- Review and update medical records, ensuring accuracy and compliance with HIPAA regulations and clinical confidentiality policies
- Handle phone communication with professionalism, providing clear information and directing calls appropriately
- Support medical billing processes by collecting payments and managing medical collections with attention to detail
Skills
- Excellent customer service skills with a friendly phone etiquette and ability to handle patient inquiries effectively
- Ability to perform clerical tasks such as filing, 10-key typing, data entry, and maintaining organized medical records
This role offers an exciting opportunity to contribute to a caring healthcare environment where your skills directly impact patient satisfaction and clinic efficiency. We value energetic professionals who thrive in fast-paced settings and are committed to delivering outstanding service while supporting clinical workflows. Join us to be part of a team that prioritizes excellence in patient care through dedicated administrative support!
Pay: $18.00 - $21.00 per hour
Expected hours: 30.0 – 32.0 per week
Work Location: In person
