Join the Total Equipment Management Team as a Service Writer!
At Total Equipment Management, our Service Writers are the connection between our customers and our technicians. They play a critical role in ensuring repairs are communicated clearly, completed efficiently, and delivered with exceptional customer service.
We're looking for an organized, customer-focused professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in helping customers get their equipment back to work. If you enjoy building relationships, coordinating repairs, and being an essential part of a successful service team, we'd love to hear from you.
What You'll Do
As a Service Writer, you'll coordinate repair documentation, communicate with customers, and support technicians to keep our service department operating efficiently.
Your responsibilities will include:
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Welcome customers and provide exceptional service throughout the repair process.
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Answer phone calls, emails, and customer inquiries regarding equipment repairs.
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Create, process, and close work orders while ensuring all information is accurate and complete.
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Prepare repair estimates, invoices, and service documentation.
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Coordinate with the Parts Department to ensure technicians have the parts they need to complete repairs.
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Check equipment in and out of the shop according to company procedures.
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Keep customers informed by providing timely updates on repair progress, inspection results, and estimated completion times.
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Assist the Service Manager with warranty claims and manufacturer documentation.
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Complete and maintain Bobcat Arrival Condition Reports and other required records.
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Process customer payments and assist with billing when needed.
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Maintain accurate customer and equipment records within the service management system.
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Support the service team with additional duties as assigned by the Service Manager.
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Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.
What You Bring
We're looking for someone who enjoys helping customers, staying organized, and keeping multiple projects moving at the same time.
Qualifications include:
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Outstanding customer service and communication skills.
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Strong organizational skills with exceptional attention to detail.
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Comfortable using computers, service software, and standard office equipment.
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Ability to multitask and prioritize work in a fast-paced environment.
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Professional, positive attitude with the ability to work well with customers, technicians, and coworkers.
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Basic understanding of compact construction equipment or a willingness to learn.
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Ability to work independently while contributing to a collaborative team environment.
Education & Experience
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High school diploma or equivalent required.
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Previous experience in customer service, service advising, office administration, or a related role preferred.
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Experience in the equipment, automotive, heavy equipment, agricultural, or construction industries is a plus but not required.
Physical Requirements
This position requires the ability to:
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Lift up to 40 pounds regularly and up to 75 pounds occasionally.
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Bend, kneel, squat, and stand while inspecting equipment and assisting customers.
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Work safely in a busy service shop environment with noise, moving equipment, and varying shop conditions.
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Perform occasional inspections of equipment both indoors and outdoors.
Why Join Total Equipment Management?
At Total Equipment Management, our people are what set us apart. We believe in creating a workplace where employees are valued, supported, and given opportunities to grow. As a Service Writer, you'll be a key part of our service team, helping customers keep their equipment running while working alongside experienced technicians and dedicated professionals.
Eligible employees enjoy:
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Competitive pay
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Comprehensive medical, dental, and vision insurance
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Paid Time Off (PTO) to help you recharge
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Paid holidays
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401(k) plan with company match
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Opportunities for training, development
If you're looking for a career where your organization, communication, and customer service skills make a real impact every day, apply now and become part of the Total Equipment Management team
