Position Summary
The Operations Coordinator supports the day-to-day operational functions of Northland Workforce Training Center by serving as a point of contact for facility and security matters related to events and room reservations, the Caboose company store, front desk coverage, room scheduling, identification badges, and office supply management. General facility and security issues outside of event and reservation contexts are escalated to the Operations Manager. This position does not supervise other staff. The Operations Coordinator reports to the Operations Manager and may also receive project assignments directly from the Chief Operations Officer. This role requires occasional travel to other locations. Essential Duties and Responsibilities
- Coordinate with the facilities and security teams on all matters related to onsite eventsand room reservations, including communicating access needs, setup requirements, andschedules in advance. General facility and security issues not related to events orreservations are escalated promptly to the Operations Manager.
- Manage the organization’s room reservation system, including scheduling, confirmingavailability, and ensuring rooms are properly prepared ahead of use.
- Serve as the primary point of contact for all onsite events, including board meetings,community partner gatherings, and sponsor events with attendance of up to 500 people.Coordinate event setup and breakdown and serve as the on-the-ground contact onevent day.
- Provide front desk and receptionist coverage as needed, greeting visitors and guests,answering and directing incoming calls, and ensuring a professional and welcomingexperience at the front desk.
- Support daily operations of the Caboose, the organization’s onsite company store,including assisting customers, managing ordering and inventory, and keeping the storestocked and organized.
- Create and manage identification badges for staff, volunteers, and authorized visitors,maintaining accurate records of issuance and return.
- Order and manage office supplies for the organization, tracking inventory and usage toensure supplies are available as needed.
- Travel to other NWTC locations as needed to carry out assigned duties.
- Perform other duties as assigned by the Operations Manager or Chief OperationsOfficer.
Minimum Qualifications
High school diploma or equivalent required; a college degree is not required for thisposition.Prior customer service experience required; demonstrated ability to interactprofessionally and positively with a wide range of individuals.Retail or front desk experience preferred, with comfort handling financial transactions,managing inventory, and assisting the public in a service-oriented environment.Ability to manage multiple tasks and shifting priorities in an organized manner.Strong verbal and written communication skills.Proficiency with Microsoft Office and standard office equipment.Ability to work effectively with staff, vendors, and outside partners.
License & Transportation Requirements
This position requires travel to other locations as a regular part of job duties. As a condition of employment, candidates must possess and maintain a valid driver’s license in good standing and have access to reliable personal transportation. The organization may verify driving record as part of the hiring process.
Physical Requirements
This position requires the ability to lift and carry up to 40 pounds, move furniture and equipment for event setups, and move throughout the facility for extended periods during the workday.
Work Schedule
This is a full-time, on-site position based in Buffalo, NY. Some early morning, evening, or weekend hours may be
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
