The Opportunity
We are searching for a General Manager to build and lead Jetson's new Nashville market from the ground up. This is a true blank canvas no team, no installs, no customer base, and no local presence yet. The right person has done this before: launched a market or branch in a field service environment, built a team of residential trades professionals from scratch, and owned the P&L the entire time. You will write the playbook, lead from the front every day, and be personally accountable for everything that happens in this market.
What You'll Do-
Oversee daily operations of the Jetson Nashville branch including scheduling, installations, service calls, quality control, and safety compliance
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Build and lead a high-performing team of HVAC technicians, electricians from scratch recruiting, onboarding, coaching, and holding people accountable from day one
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Be on the ground every day leading from the front, upholding Jetson culture, and ensuring we are attracting and hiring top players who exemplify Jetson values
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Lead, mentor, and develop your field force of HVAC and electrical technicians to deliver the best customer experience in the business
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Manage vendor and subcontractor relationships, holding partners accountable to quality and performance expectations
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Establish local partnerships with utilities, contractors, and community organizations to drive brand awareness and customer acquisition
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Gather market insights and manage local regulatory, permitting, and compliance matters including Market's contractor licensing requirements
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Work closely with HQ teams across Sales, Marketing, Supply Chain, Product, Engineering, and Customer Success to improve products, enhance customer experiences, and align on strategic goals
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Use data and KPIs to drive continuous improvement and align with corporate goals
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Provide regular financial and operational reports to the executive team
What You'll Bring-
Direct, hands-on experience managing and dispatching a field force of HVAC technicians, electricians, or residential home services installation crews performing work inside customers' homes
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Proven experience launching or building a new market, branch, or division from zero no existing team, customer base, or operational playbook. You have built something from nothing before
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Full P&L ownership at meaningful scale in a field operations or home services context you have owned a budget, read a P&L, and driven decisions with data and KPIs
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Proven track record of building and developing high-performing teams from scratch including recruiting, onboarding, coaching, and holding people accountable
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Entrepreneurial mindset and genuine comfort operating with ambiguity you solve before you escalate and don't need a playbook to take action
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Exceptional problem-solving, decision-making, and communication skills
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Genuine belief in home electrification and clean energy you're here because the mission matters to you, not just because it's a GM seat
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Proficiency in business software, CRM systems, and Google Workspace
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Fluency with modern tools including AI to automate and improve daily workflows
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Ensures team compliance with OSHA electrical standards and Lockout/Tagout (LOTO) requirements across all field operations
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Background in HVAC, electrical, plumbing, or adjacent residential home improvement
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HVACR Master Contractor License or Tennessee equivalent strongly preferred; willingness to obtain required
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Bachelor's degree in Business Administration, Engineering, or a related field preferred but not required
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Valid driver's license and ability to travel within the Nashville service area
Job Type: Full-time, Permanent
Pay: $140,000 - $165,000 per annum
Benefits:
Health Insurance premium 85% paid by Jetson
Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
Parental Leave Top Up
Education Support
Equity
401k program
Work Location: In person - Nashville, TN
