Looking for a career where you're meeting people, solving problems, and building real connections, not sitting behind a desk?
Maryland Communications Group is a growing sales and client relations firm partnering with nationally recognized telecommunications brands in the PA area. We are currently hiring a full-time Customer Support Representative to support customer outreach, account assistance, and community engagement initiatives.
The Customer Support Representative works directly with customers to answer questions, explain service options, and help create a positive customer experience. This role is ideal for individuals looking to build professional experience in customer relations, communications, account management, or business development.
As a Customer Support Representative , you’ll receive hands-on training, ongoing mentorship, and opportunities for advancement within a supportive, team-oriented environment.
Responsibilities of the Customer Support Representative
- Meet with customers in person to discuss internet, wireless, and connectivity options in a professional and approachable manner.
- Learn how to identify customer needs and recommend services based on household usage, streaming habits, and connected devices.
- Guide customers through available service options, account setup information, and promotional offers.
- Build positive customer relationships through strong communication and follow-up support.
- Maintain organized customer interactions and assist with account-related updates and service information.
- Participate in daily Customer Support Representative team meetings and ongoing training focused on communication, leadership, and professional development.
- Support community outreach and customer engagement initiatives throughout the Wilkes-Barre area.
Qualifications of the Client Relations Representative
- Background in customer service, retail, hospitality, communications, or sales is a plus, but not required.
- Excellent verbal communication and people skills.
- Confident engaging with customers face-to-face in a collaborative team setting.
- Upbeat, coachable, and eager to grow within the role.
- Detail-oriented, reliable, and able to stay organized in a fast-paced environment.
Pay: $65,000.00 per year
Benefits:
- Professional development assistance
- Referral program
Work Location: In person
