Focus:
Recover and stabilize a large past-due receivables book without damaging customer relationships.
About Mule Extracts
We are an Oregon-based cannabis manufacturer producing extracts and infused products for licensed dispensaries and retailers. We operate in a tight-knit, highly regulated market where reputation travels fast and relationships are the business. Our customers are partners we expect to sell to for years, which shapes how we approach everything — including the way we collect what we are owed.
The Role
We are hiring an AR Manager / Collections Specialist to own our receivables function and lead the recovery of a substantial past-due book. This is a collections-forward role. Your core mandate is to get us paid, faster and more consistently, while keeping our buyers happy to keep ordering.
That balance is the whole job. The right person can be firm and persistent about getting an invoice paid while still leaving the customer feeling respected, not strong-armed. You will be the human voice between us and a buyer who owes us money, and how you handle that conversation directly affects both our cash position and our standing in the market.
What You'll Own
- Recover the past-due book. Take ownership of the 30/60/90+ day aging and drive a measurable, sustained reduction in past-due balances, starting with the largest and oldest exposures.
- Relationship-first collections. Run outreach by phone, email, and text that is direct about the balance owed but never combative. Negotiate payment plans, partial payments, and realistic timelines that get us paid without burning the account.
- Full-cycle AR. Manage invoicing accuracy, payment application, account reconciliation, credits, and disputes so the aging report reflects reality and every dollar is accounted for.
- Triage and prioritize. Segment accounts by balance, age, risk, and relationship value. Decide where to push hard, where to set up a plan, and where to escalate.
- Reduce DSO. Improve days sales outstanding and cash collected each month, and report progress against clear targets.
- Set credit guardrails. Recommend credit limits, holds, and terms for new and existing customers based on payment history. Flag accounts that should move to prepay or COD before they become problems.
- Build the system. Establish a repeatable, documented collections cadence, dunning schedule, and escalation path so this work does not depend on heroics.
- Partner internally. Work closely with sales and operations so collections conversations are coordinated — not contradictory — and so a held shipment or payment plan is never a surprise to the rep who owns the relationship.
What Success Looks Like in the First 90 Days
- A complete, accurate picture of the past-due book, with every account over a set threshold reviewed, contacted, and assigned a status and next step.
- A clear, measurable dent in the 90+ day past-due balance, with the largest exposures either paid down or on a credible, documented payment plan.
- A documented collections cadence and dunning process the rest of the team can see and trust.
- Zero relationships lost to heavy-handed tactics. Customers on payment plans are still ordering.
Who You Are
- Diplomatically relentless. You follow up consistently and do not let balances slip through the cracks, but customers describe you as firm and fair rather than aggressive.
- A strong, calm communicator. You can have an uncomfortable money conversation without making it personal, and you keep your composure when the person on the other end does not.
- Organized and self-directed. You can manage a large book of accounts, prioritize ruthlessly, and keep meticulous notes without someone checking over your shoulder.
- Numbers-confident. You are comfortable in spreadsheets and accounting systems, reconcile without drama, and can explain an account's history clearly.
- Comfortable with ambiguity. You can operate in an industry where the rules, the banking, and the customers are all a little non-standard, and you find practical paths forward.
Required Qualifications
- 3+ years in Oregon cannabis sales, accounts receivable, collections, or credit management, including direct responsibility for a meaningful past-due book.
- Demonstrated track record of recovering aged receivables while retaining the customer relationship.
- Proficiency with accounting or ERP software and strong spreadsheet skills.
- Experience working with current Oregon dispensaries and facilitating collections in our market.
- Excellent written and verbal communication, and the temperament to stay professional under pressure.
- Ability to work independently, with availability to work in our Estacada office and on the road facilitating collections.
Preferred Qualifications
- Experience in cannabis, beverage, food, or another regulated industry with net terms and frequent slow payers.
- Familiarity with B2B trade credit, payment-plan negotiation, and dunning workflows.
- Exposure to Distru, LeafLink, METRC, or similar tools — or the ability to learn them quickly.
- Understanding of the constraints on cannabis collections, including limited banking and the limited use of traditional collections agencies.
- Ability to read driver schedules and coordinate collection stops efficiently with existing routes.
Compensation
- Base salary: $60,000 - $70,000
- 1% commission on collections of accounts past 90 days where you have directly facilitated payment.
- Mileage reimbursement or use of a company vehicle.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Mileage reimbursement
- Paid sick time
- Paid time off
Work Location: In person
