- Telephone triage for patient concerns/questions
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Perform patient follow-up and coordinates care (e.g. obtain prior authorizations, follow-up on abnormal results, manage appropriate buckets in EMR, etc.), per clinic protocol
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Refill patient medications per clinic protocol
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Enter in and tracks patient recalls as appropriate (childhood and adult immunizations, future blood work, abnormal paps, colonoscopies, etc.)
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Track outpatient referrals, per policy and procedure
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Review and coordinate with other departments and integrate work with other staff to ensure timely and accurate patient flow
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Act as float to help fill in during staff shortages for in-person patient care in the clinical setting; follow workflows, policy procedures set for clinical nursing
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Participate in meetings
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Participate in continuous quality improvement activities
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Assist with outreach activities such as health fairs, when needed
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Document client encounters from outreach events, activities, service plans, and outcomes achieved by client in an effective manner; completes and submits monthly reports; and ensures accurate data collection for quality measures and other reporting purpose
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Coach patients in effective management of their chronic health conditions and self-care. Assist patient in understanding care plans and instructions. Motivate patients/clients to be active and engage event participants in their health and overall wellbeing.
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Assist patients in accessing health-related services to appropriate medical and specialty providers and overcoming barriers to obtaining needed medical care and /or social service
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Comply with Health West Inc.s policies and procedures
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Other duties as assigned
Education
High School Diploma or Equivalent
Graduation from a Medical Assistant Program or Equivalent
Graduation from a Practical Nursing Program or Equivalent
Experience
One year recent experience in a health care setting preferred. Current National Medical Assistant Certification required. Current Idaho Practical Nursing License or equivalent required. Current certification in BLS.
