Overview:
The Systems Specialist is responsible for supporting and maintaining the technology platforms utilized throughout PJ’s Coffee franchise system. This role serves as the primary point of contact for technology-related initiatives, platform administration, and technical support. The Systems Specialist works closely with Operations, Technology, Training, and Franchisees to ensure technology systems are functioning efficiently and aligned with business objectives.
Responsibilities:
Systems Specialist Responsibilities
- Recognize customer and staff requirements by streamlining operations through technology.
- Assist in coordinating testing of new technologies.
- Assist with key projects that require system-wide technology changes (i.e., POS enhancements, platform migrations, etc.).
- Ensure all technology manuals and related documentation are maintained and updated.
- Train operations support team members on technology platforms to better support franchisees.
- Support and oversee technology systems to meet current and future business requirements.
- Update POS and app platforms for menu changes.
- Maintain oversight of technology systems and network documentation.
- Add new locations to all required technology platforms.
- Maintain troubleshooting issues through the ticketing system.
- Maintain communication with technology vendors and service providers.
- Provide technology support to franchisees and internal team members.
- Assist with technology set-up and onboarding for new store openings and transfers.
- Monitor and report technology-related issues and resolutions.
Core Competencies:
- Technical aptitude and troubleshooting skills.
- Strong communication skills
- Process improvement mindset.
- Documentation and organization skills
- Ability to train and support users.
- Commitment to company values
Qualifications:
- Minimum of 2 years of experience supporting business technology systems, POS systems software platforms, or related technology environments preferred.
- Experience working in franchise, retail restaurant or hospitality environment preferred.
- Proficiency in Microsoft Office Suite required.
- Experience with POS systems, mobile applications, integrations, and SaaS platforms preferred.
- Strong problem-solving and organizational skills.
Compensation & Benefits:
- Benefits and 401k are included with employment once employee meets qualification standards set by the company.
- Compensation will be based on experience, qualifications, and performance.
- Additional incentive opportunities may be established at the discretion of the company.
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
Ability to Commute:
- Mandeville, LA 70471 (Required)
Work Location: Hybrid remote in Mandeville, LA 70471
