Description:
JOB SUMMARY:
Patient Support Representative/ “Front Desk” works in the office as a general point of contact for all clients, providers, and third parties contacts.
KEY RESPONSIBILITIES:
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Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
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Returning client, provider and third party calls in a timely manner.
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Referring client inquiries of a clinical nature to the appropriate clinical staff for triage.
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Scheduling appointments.
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Provide a welcoming first impression of the organization.
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Client check in and complete full registration process.
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Experience with verifying client insurance is preferred but not required.
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Collecting payments.
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Verifying insurance information.
Requirements:
REQUIREMENTS:
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Sending and following up on messages between client’s and providers/clinical staff members via EHR
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Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff.
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Maintaining electronic health records (EHR) and documenting each point of contact within the EHR.
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Verifying information on file and updating said information as necessary.
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Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions.
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Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.
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As appropriate, triaging phone calls and following up on client’s requests.
