If you are an Energetic Caring Hardworking Dedicated Customer Service Representative/Dispatcher then come join our team at TRUST ROOTER!
Job Duties:
-Full Time
-Primary responsibility is answering incoming phone calls, scheduling, entering necessary data into the computer database, and directing service technicians to residential and commercial jobs notifying service technicians of work order assignments, keeping the schedule organized, and ensuring service calls are completed and paid.
- Makes every effort to compress call scheduling effectively maximizing productivity and revenue
-Notifies clients ahead of time without fail if the plumber is not going to arrive at their home within the scheduled time window
- Reschedules appointment times at the client’s convenience as necessary
-Strictly adheres to the Dispatching for Profits Priority Service Schedule, ensures the “Right” plumber is sent to the “Right” appointment; the Dispatcher must be familiar with the technical competencies of each plumber and understand how to best maximize service and revenues for each call
-Shares responsibility to ensure that all plumbers arrive at their designated appointments on time
-Provide basic and accurate information via phone/email
-Responds to plumbing requests both by online and by phone.
-Collect payment over the phone from customers for service if needed
-Collections and past due service billings. Manage service billings. Track and follow up on past-due service billings.(will get support from upper managers)
-Apply for permits and schedule inspections .(will get support from upper managers)(a plus)
-Respond to all calls with customers in a professional manner
-Maintains on-call and weekend schedules for service plumber and after-hours service procedures.
-Maintains customer database, ensuring complete, accurate, and Active in all facets of dispatch and updated entry of information.
-Responds to customer inquiries regarding company schedule and requested lead times, service invoicing, and general inquiries.
- Respond to plumbing requests both by online and phone.
-Follows up and schedules preventative maintenance service appointments.
-Prepares invoices for processing and follow up for payments.
-Work as a team with the goal of taking care of the customer.
-Performs related staff-level duties as directed by the upper Manager.
-Follow up and follow through with technicians and customers to help maintain good customer relationships.
-Schedule return trips with customers when parts are in.
-Provide logistical support to technicians and communicating with both employees and customers.
-Other duties as required for training purposes or additional company requirements
Job Requirements:
-2-5 years of experience in service dispatching for a service company.
-Bi-Lingual a Plus (English-Spanish)
-Excellent verbal and written communication skills.
-Able to use a computer and other general office equipment.
-Basic computer skills, including proficiency with Microsoft Outlook, Excel, and Word.
What We Offer:
-Hourly Base on experience $17-$22
-We offer a great work environment
-Health Benefit
-Paid Holidays
-Paid Vacations
-On Going Training, etc...
You Can Call At (954) 707-6556 or send your to resume At [email protected]
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Referral program
Application Question(s):
- Have you worked for a plumbing, electrical, or A/C company before?
- Do you have experience with city permit applications?
Experience:
- Dispatching: 3 years (Preferred)
Work Location: In person
